Experienced Customer Support Coordinator - Data Entry Specialist: Thrive in a Dynamic Remote Environment at arenaflex

About arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to delivering exceptional customer experiences and driving business growth through cutting-edge solutions. Our team is passionate about making a difference in the lives of our customers, and we're seeking a highly skilled and motivated Customer Support Coordinator - Data Entry Specialist to join our dynamic remote team.

Job Highlights:

• Position: Customer Support Coordinator - Data Entry Specialist
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Location: Remote
• Company: arenaflex

Description:

As a Customer Support Coordinator - Data Entry Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving business growth. This is a hybrid role that combines customer support and data entry functionalities, requiring a unique blend of skills and expertise. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities:

• Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a timely and professional manner.
• Research and resolve problems efficiently, ensuring customer satisfaction and loyalty.
• Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner.
• Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation conducted by the Reimbursement Specialist.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters.
• Attach incoming facsimile images to a new or existing patient record.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with the patient record into the database system.
• Adhere to the quality, production, and turnaround standards associated with the assigned program.

Requirements:

To succeed in this role, you'll need to possess the following qualifications and skills:

Essential Qualifications:

• High school diploma or equivalent
• One or more years of experience in a highly skilled and fast-paced call center environment
• Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required
• Knowledge of medical terminology preferred, but not required

Preferred Qualifications:

• Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment
• Excellent interpersonal and customer service skills with a focus on customer satisfaction
• Ability and initiative to work independently or as a team member
• Ability to problem solve
• Committed to high standards and accountability
• Ability to type at least 35 words per minute
• Ability to adapt to a dynamic work environment
• Ability to learn quickly
• General computer knowledge, including proficiency in Microsoft Office applications

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Coordinator - Data Entry Specialist, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• A supportive and collaborative team environment that encourages growth and learning
• Opportunities for career advancement and professional development
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture:

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth.

Compensation, Perks, and Benefits:

We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:

• A competitive salary and bonus structure
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive team environment

Ready to Apply?

If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.