Experienced Customer Service Representative, Evenings and Weekends – Remote Opportunity at arenaflex

Job Summary:

We are urgently hiring an experienced Customer Service Representative to join our team at arenaflex. As a key member of our customer care team, you will be responsible for providing exceptional support to online students via phone, email, and live chat. If you have a passion for delivering outstanding customer service, are tech-savvy, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of online education solutions, dedicated to empowering adult learners to achieve their academic goals and make a positive impact in their communities. With a diverse community of students from across the globe, we strive to create a supportive and inclusive environment that fosters growth and success. Our commitment to innovation, collaboration, and creativity drives us to push the boundaries of online learning, and we're excited to have you join our team.

Job Description:

Opportunity at a Glance:

As a Customer Service Representative at arenaflex, you will play a vital role in ensuring our students receive exceptional support and guidance throughout their online learning journey. Your primary responsibilities will include:

• Providing outstanding "concierge-level" customer service to students via phone, email, and live chat, resolving issues efficiently and effectively.
• Troubleshooting technical issues and coordinating solutions across service and business units, escalating complex problems to Tier 2 teams and supervisors as needed.
• Collaborating with the team to create customer service best practices and improve service levels, contributing to project management duties to enhance service delivery each term.
• Executing tactical approaches to improve service levels across the organization, ensuring smooth daily service operations of the team.
• Ensuring adherence to organizational policies and procedures regarding security and confidentiality of student financial and FERPA-protected information.
• Performing other duties as assigned, complying with all policies and standards.

Responsibilities:

* Work closely in a team environment to provide exceptional customer service to students via phone, email, and live chat.

• Troubleshoot student technical issues and coordinate solutions across service and business units.
• Identify and escalate service issues to Tier 2 teams and supervisors as needed.
• Play a significant role in creating customer service best practices and improving service levels.
• Help execute tactical approaches to improve service levels across the organization.
• Ensure smooth daily service operations of the team.
• Adhere to organizational policies and procedures regarding security and confidentiality of student financial and FERPA-protected information.
• Perform other duties as assigned.

Qualifications:

* Bachelor's Degree Preferred

• 1+ years of experience working in a service-oriented environment, technical support, or related field.
• Experience in collecting and handling financially sensitive information in the strictest confidence.
• Familiarity with online learning technology is a plus.
• Incumbents will be evaluated, in part, based on performance of each essential function.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must have a strong commitment to education, ability to multi-task, and work across multiple systems and screens.
• Excellent verbal and written communication skills required. Strong knowledge of Microsoft Office Suite. Strong computer and technical support skills.
• Ability to successfully resolve student issues from request through resolution.
• Ability to de-escalate upset students. Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Ability to work flexible hours to support variable volume.

Additional Information:

* In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

• Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
• The position qualifies for the below benefits:

+ Health, dental, vision, life, and disability insurance + 401k Retirement Program + 6% employer match + 15 Days of Paid Vacation Days each Calendar Year + 12 Paid Holidays + 2 floating holidays

• For more information related to our benefits, please visit: https://careers.adtalem.com/benefits.

Equal Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Simple Application Process:

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