Experienced Full Stack Customer Support Engineer – Hybrid $130K+
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a seasoned Senior Customer Support Engineer, you'll play a pivotal role in driving our success by providing top-notch technical support to our customers and partners. If you're passionate about delivering world-class service, troubleshooting complex system problems, and working collaboratively with a talented team, we want to hear from you!
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible. Our team is comprised of passionate individuals who share a common goal: to make a meaningful impact on our customers' lives. With a strong focus on innovation, collaboration, and customer satisfaction, we're constantly striving to improve and expand our services.
Job Summary
We're seeking an experienced Senior Customer Support Engineer to join our team in a hybrid role, working from home two days a week and in our Marlborough or Bedford, MA offices three days a week. As a key member of our support team, you'll be responsible for providing advanced technical support to our customers and partners, applying system-level expertise to resolve complex customer issues, and collaborating with our team to drive success.
Key Responsibilities
* Provide exceptional customer support via phone, email, and chat, resolving complex system problems and issues in a timely and professional manner
- Troubleshoot and resolve technical issues related to Linux/Unix, networking, and networked storage technologies
- Develop and maintain in-depth knowledge of arenaflex products and services, as well as industry trends and best practices
- Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer satisfaction and loyalty
- Participate in on-call rotations and provide after-hours support as needed
- Stay up-to-date with industry developments and advancements, applying this knowledge to improve customer support and services
Essential Qualifications
* Bachelor's degree in Computer Science or a related field (or equivalent work experience)
- 5+ years of experience in customer support, technical support, or a related field
- Excellent external customer support skills, including customer-facing oral and written communications, managing hot customers, and troubleshooting complex system problems
- Strong Linux/Unix triage skills and experience with networking triage skills (networking, and networked storage technologies)
- Proficiency in scripting languages (e.g., Python, Perl, Bash)
- Experience with backup applications (e.g., Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
Nice to Have Skills
* Experience with cloud-based services and platforms (e.g., AWS, Azure, Google Cloud)
- Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes)
- Familiarity with DevOps practices and tools (e.g., Jenkins, GitLab CI/CD)
- Experience with agile project management methodologies (e.g., Scrum, Kanban)
What's In It for You
* Competitive salary range: $110-$130K+ (dependent on experience)
- 3 weeks of vacation/PTO per year
- 6 days of sick time per year
- Comprehensive medical, dental, and vision insurance
- Non-matching 401(k) plan
- Bonus structure based on individual and team performance
- Relocation assistance (if applicable)
- Telecommute options (2 days/week)
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Benefits
* Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick leave, holidays)
- Bonus structure based on individual and team performance
- Relocation assistance (if applicable)
- Telecommute options (2 days/week)
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Work Environment and Company Culture
arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' lives.
How to Apply
If you're a motivated and experienced Senior Customer Support Engineer looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive. arenaflex is proud to be an equal opportunity employer and is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements. Apply for this job