Experienced Senior Representative, Customer Service - Fraud Prevention: Join arenaflex's Dynamic Team

At arenaflex, we're dedicated to delivering exceptional customer experiences and preventing financial fraud. As a Senior Representative, Customer Service - Fraud Prevention, you'll play a vital role in our mission to protect our customers and their financial well-being. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to grow your career, we want to hear from you!

About arenaflex

arenaflex is a leading financial services company that's committed to innovation, customer satisfaction, and community involvement. Our team of experts is dedicated to providing personalized solutions that meet the unique needs of our customers. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace that's welcoming, inclusive, and empowering for all employees.

Job Summary

As a Senior Representative, Customer Service - Fraud Prevention, you'll be the first point of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns. You'll work closely with our team to identify and prevent financial fraud, ensuring the security and integrity of our customers' accounts. If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service, responding to inquiries and resolving issues in a professional and composed manner

• Build strong relationships with customers, anticipating their needs and educating them on our products and services
• Comply with all company and risk management policies and procedures, ensuring the security and integrity of our customers' accounts
• Identify and escalate complex issues to the appropriate team for timely resolution
• Meet or exceed sales goals by influencing customers to learn about products and services that will benefit them
• Participate in team trainings and help with operational duties
• Identify needs and make recommendations for quality improvement that creates perceived value to customers
• Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them

Essential Functions/Responsibility Statements

* Assist customers with inquiries and/or problem resolution in a professional and composed manner and escalate to appropriate party if necessary

• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options
• Comply with all company and risk management policies and procedures
• Create a connection and develop rapport with customers to provide outstanding, personalized service
• Engage in team trainings and help with operational duties
• Identify needs and makes recommendations for quality improvement that creates perceived value to customers
• Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them
• Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them
• Participates actively in team meetings to help create a motivational environment
• Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws
• Shares recurrent problems and identified trends by customer input

Education

* Bachelor's Degree; or equivalent work experience

Work Experience

* 0+ years; Experience in Financial Services, Customer Service, or goal-oriented environment

Skills and Abilities

* Actively seeks information to understand customer needs

• Adapts quickly to change and makes suggestions for increasing the effectiveness of change
• Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands
• Communicates clearly and precisely
• Listens carefully and asks questions to clarify understanding
• Defines issues accurately and identifies the critical components
• Demonstrates the organization's customer service standards
• Maintains professional behavior at all times in representing the company
• Does all routine work accurately and on-time; is aware of own impact on others
• Understands the central role the risk management function plays in the organization environment
• Learns to identify and flag items noncompliant with regulations
• Works effectively in team settings
• Shows appreciation for others' help and lends a hand when needed to complete shared tasks

Diversity & EEO Statements

At arenaflex, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

* Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Base Pay Range

* Minimum: $32,250.00 USD

• Maximum: $50,000.00 USD

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job