Experienced Financial Care Specialist I (Customer Service) – Patient Financial Services
Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and their families? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to providing world-class medical care and exceptional patient experiences. As a Financial Care Specialist I (Customer Service) at arenaflex, you will play a critical role in ensuring that patients receive timely and accurate financial information, resolving inquiries and concerns, and providing personalized support to meet their unique needs. If you possess excellent communication skills, a strong analytical mindset, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a renowned healthcare organization that has earned a reputation for excellence in patient care and customer service. Our commitment to innovation, diversity, and inclusion has earned us numerous awards, including the National Research Corporation's Consumer Choice Award and the Advisory Board Company's Workplace of the Year. We take pride in our outstanding benefit package, which includes healthcare, paid vacation, and a 403(b), as well as competitive compensation.
Job Summary
As a Financial Care Specialist I (Customer Service), you will be responsible for providing patient relations support to Patient Financial Services, performing duties that include identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues. You will work independently, utilizing strong customer service skills to de-escalate issues quickly and achieve maximum customer satisfaction. This role requires advanced knowledge in specialized functions, a full understanding of the revenue cycle, and the ability to interpret and explain payor contracts and CSMC billing and collections policy and practices.
Key Responsibilities
* Provide patient relations support to Patient Financial Services, performing duties that include identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues
- Work independently, utilizing strong customer service skills to de-escalate issues quickly and achieve maximum customer satisfaction
- Apply detailed knowledge of and follow all hospital and department policies, procedures (e.g., PHI, PFS employee handbook)
- Demonstrate detailed knowledge of arenaflex's core patient accounting systems and/or department-specific systems and use them effectively and efficiently
- Effectively monitor assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner
- Adhere to documentation standards of the department, accurately using activity codes, and maintaining clear and concise notes
- Complete all necessary research and account follow-up activities to resolve inquiries and/or customer complaints
- Respond to patient, insurance company, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution
- Negotiate and document payment plans within established policies
- Achieve timely and accurate account collection for hospital and professional services
- Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts
- Maintain A/R per department protocol, reviewing accounts on a continuing basis and referring uncollectible accounts to collection agency or attorney on a timely basis
- Ensure account is routed to appropriate work queue for approval
- Respond timely, effectively, and appropriately to deliverables
- Share knowledge, time, and expertise to assist other members of the team
- Ensure practices and procedures are inclusive of interpersonal and cultural diversity
- Identify and respond appropriately to both internal and external customer needs using available resources
Qualifications
* High School Diploma/GED required; Associate's degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred
- A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required
Why Work at arenaflex?
Beyond outstanding employee benefits, including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve, and they are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.
What We Offer
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure success in your role
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job Apply for this job