Bilingual Partner Success Associate - BUMP Group
Canadian Bank Note Company, Limited provides secure charitable lottery and fundraising platform solutions. They are seeking a Bilingual Partner Success Associate to support and enhance partnerships while assisting with account development and onboarding new charitable partners.
Responsibilities
- Become a Subject Matter Expert (SME) on BUMP’s Digital Raffle Solution
- Develop knowledge of provincial and state raffle regulations
- Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers)
- Successfully onboard new charitable partners:
- Assist with regulatory licensing process and registration when requested
- Assist with eCommerce storefront design with partner’s creative department and BUMP’s marketing team
- Execute BUMP’s training program to ensure the partner uses the raffle platform as efficiently and effectively as possible
- Product support for online and in-venue digital raffles
- Build strong and trusted relationships with BUMP’s charitable partners
- Assist with incident management follow-up with internal stakeholders and the client
- Help manage equipment inventory, including shipping to and from customer sites
- Various other duties and responsibilities
Skills
- Legally eligible to work in Canada
- Fluent in English and French (speak, read, write)
- Able to travel approx. 1-2 days/month on average
- College diploma in business, marketing or related field
- Proficiency in Microsoft O365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)
- 1+ year of experience in a customer service or sales position
- Bachelor's degree in business administration, marketing or related field
- Familiarity with ecommerce platforms
Benefits
- An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees
- Best-in-class health, medical, and life insurance benefits
- Access to virtual and telehealth services and apps
- Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family
Company Overview