Critical Harms Investigations & Incident Management Junior Specialist
Roblox is a platform where millions of people explore, create, and connect in immersive digital experiences. They are seeking a Junior Specialist to lead investigations into critical incidents affecting user safety and coordinate responses to high-risk situations.
Responsibilities
- Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms
- Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents
- Act as the primary point of contact for relevant parties across the company, to include company leadership
- Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner
- Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company
- Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response
- Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts
- Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios
- Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology
Skills
- A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform
- Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision
- Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners
- Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding
- Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up
- Familiarity with online safety issues to include exposure to high-severity risk content
Benefits
- Equity compensation
- Benefits as described on this page
Company Overview
Company H1B Sponsorship