Service Center Associate - Hybrid
Arbella Insurance Group is focused on attracting and retaining the best talent while providing a supportive work environment. The Service Center Operations Associate will manage email inquiries, process policy changes, and participate in training to ensure exceptional customer service.
Responsibilities
- Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture
- Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months
- You will learn multiple insurance concepts to handle time sensitive insurance requests
- You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan
- You’ll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees
- You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities
- Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates
Skills
- Exceptional customer service work experience and able to work in a fast-paced environment
- Effective time management skills and able to multi-task with a strong attention to detail
- Quick learner, able to navigate multiple systems and learn insurance products
- Strong organizational & data entry skills
- Achievement of the Personal Lines Producer License is required
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
Company Overview
Company H1B Sponsorship