IT Quality Assurance & Business Analyst

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a IT Quality Assurance & Business Analyst. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a IT Quality Assurance & Business Analyst with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a IT Quality Assurance & Business Analyst you’ll contribute to our success in the following ways:

• Ensure all activities align with the vision of Elara Caring’s board, executive team, and IT leadership.
• Collaborate with IT teams to evaluate, prioritize, and deliver solutions that meet business requirements.
• Ensure all solutions comply with regulatory, security, and interoperability standards.
• Facilitate change readiness and adoption of new systems or enhancements through training and support.
• Communicate project updates, risks, and outcomes to stakeholders in clear, business-friendly language.
• Translate technical concepts into terms understandable by business users and vice versa.
• Gather, analyze, and document detailed business and functional requirements for IT projects.
• Develop and execute test plans, test cases, and scripts to validate system functionality and quality.
• Track and manage defects, ensuring timely resolution and communication with development teams.
• Support the implementation of new systems and enhancements by providing training and user documentation.
• Ensure compliance with regulatory, security, and interoperability standards through rigorous testing and validation.
• Collaborate with stakeholders to clarify requirements and resolve issues throughout the project lifecycle.
• Monitor and report on project progress, risks, and outcomes to ensure successful delivery.
• Utilize tools such as JIRA, Confluence, and test automation platforms to manage requirements and testing activities.
• Maintain accurate records and documentation to support audits and continuous improvement initiatives.
• Promote Elara Caring’s philosophy, mission, and administrative policies to ensure quality of care.
• Maintain patient and staff privacy and confidentiality in compliance with HIPAA Privacy Final Rule.
• Perform other duties or projects as assigned.

What is Required?

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 3–5 years in Business Analysis and/or Quality Assurance roles.
• Experience with Agile and Waterfall methodologies.
• Familiarity with software development lifecycle and testing frameworks.
• Strong analytical and problem-solving abilities.
• Proficiency in requirements gathering, documentation, and process modeling.
• Hands-on experience with test planning, execution, and defect tracking.
• Excellent communication and stakeholder management skills.
• Knowledge of tools such as JIRA, Confluence, and test automation platforms.
• Certified Business Analysis Professional (CBAP) or equivalent preferred.
• ISTQB or similar QA certification desirable.

• Home/Virtual Office location.  
• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with the laws of the State.
• Meets all applicable agency policies and procedures related to health screening and required testing.
• TRAVEL: Up to 10% travel within the U.S.    

You will report to the VP, IT Intake & Demand Management

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected].

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.