Technical Customer Engineer II
Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.
Essential Job Duties and Responsibilities
- Provide technical, application, and trouble shooting support to the field.
- Follow up the industrial and competitors’ technical development.
- Conduct technical training internally & externally with Product Business Unit teams.
- Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.
- Follow up the industrial and competitors’ technical development.
- Routine management of technical affairs.
- Prepare equipment for customer attended demonstration.
- Support trade show and sales presentation.
- Strengthen technical communication with parent companies and sister companies Define testing plan or testing requirements with customer’s technical department or end user Gather and tabulate technical data and invention of dispensing processes directly for new market.
- Collect and analyze competitor’s technical data
- Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
- Write and present test reports to both internal and external customers with clear, concise data.
- Participate and take on additional assignments and projects as required.
Education and Experience
- College degree or above with Mechanism/Electronics major.
- At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge. Disposable product field is preferred.working experience in MNC is preferred.
Skills and Abilities
- Good at English in verbal.
- Excellent interpersonal and communication skills.
- Strong analytical and Computer Skills,
- Out going, Mature; logical thinking and wide-mind, team work spirits;
- Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;