Health Home Care Coordinator Supervisor - Primary Care Health Home Quality Team
Step Into Leadership and Strengthen the Future of Care Coordination
The Health Home Care Coordinator Supervisor - Primary Care Health Home Quality Team is an internal leadership opportunity for team members ready to expand their impact across Health Home services. This role provides strategic oversight, operational guidance, and day-to-day support to Care Coordination teams, ensuring high-quality service delivery, strong data integrity, and alignment with program goals. As both a leader and subject matter expert, this position plays a key role in advancing workflows, supporting staff development, and driving continuous quality improvement.
The Primary Care Health Home (PCHH) Quality Team monitors performance measures and leads quality improvement efforts for the PCHH program. The team analyzes data, tracks outcomes, and shares performance insights with NCM teams to support continuous improvement.
This is a great opportunity for someone who is ready to grow into a leadership role, enjoys mentoring others, and is passionate about improving care coordination through data-informed decision-making and strong team support.
Key Responsibilities
Key Responsibilities- Provide leadership, guidance, and support to Care Coordinators to ensure consistent, high-quality service delivery
- Support the design, implementation, and improvement of data collection processes, reporting systems, and workflows
- Review and verify client data to ensure compliance with Health Home requirements and regulatory standards
- Analyze reports and outcomes data to identify trends, gaps, and opportunities for improvement
- Assist with onboarding, training, and ongoing development of Care Coordination staff
- Provide coverage support as needed to ensure continuity of services and timely completion of tasks
- Collaborate with leadership and cross-functional teams to enhance processes and program effectiveness
- Streamline reporting tools and support clear, actionable insights for leadership decision-making
- Promote a culture of quality improvement, staff engagement, and accountability
- Participate in special projects, process reviews, and organizational initiatives
Requirements, Skills, Knowledge and Expertise
QUALIFICATION(S): EDUCATION- High School/GED required
- Bachelor’s degree in healthcare management, human services, or related field preferred
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least two years’ experience in health home or data reporting
- Proficient knowledge of all Microsoft Office suite applications preferred
- Significant experience in care coordination or related healthcare roles
- Leadership, mentoring, or supervisory experience preferred
- Project management skills or formal project management training
- Strong analytical, communication, and decision-making skills
- Ability to collaborate across departments and drive operational efficiency
- Are a current team member ready to take the next step into leadership
- Enjoy supporting and mentoring others while improving team performance
- Are comfortable working with data, reports, and process improvement initiatives
- Thrive in collaborative environments that require strong communication and problem-solving
- Are motivated to strengthen care coordination services and improve outcomes for the individuals we serve