Experienced Member Services - Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're shaping the future of customer service with a passion for delivering exceptional experiences. As a Member Services - Customer Service Representative, you'll be at the forefront of our customer-centric approach, providing top-notch support to our valued members. This is a fully remote role, offering you the flexibility to work from anywhere and enjoy a competitive salary.
About arenaflex
arenaflex is a global leader in the floral gifting industry, dedicated to helping people give with meaning for life's most important occasions. With a rich history spanning over 110 years, we've built a reputation for delivering exceptional customer experiences through our cutting-edge software and nationwide network of trusted, expert florists. Our mission is to be the world's leading and most trusted company in this industry, and we're committed to growing your career from within.
Job Summary
As a Member Services - Customer Service Representative, you'll be responsible for providing exceptional support to our members, answering inbound calls and emails, and processing requests using our internal computer applications. You'll work closely with our team to ensure that our members receive the highest level of service, and you'll be an integral part of our efforts to drive success.
Key Responsibilities
* Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.
- Professionally respond to incoming customer calls and emails.
- Process requests using internal computer applications. Verify and validate all information provided by the member prior to submission.
- Accurately document all calls in the 360 application.
- Consistently achieve key indicators and performance standards as defined by management.
- Provide customers with quality service by following the defined company policies, processes, and procedures.
- Read and retain information from departmental memorandums, websites, and training materials to effectively service customers.
- Participate in ongoing on-the-job training. This may include one-on-one sessions with members of management and peer coaching.
- Other duties as assigned.
What We Seek
* High school diploma or general equivalency diploma; or equivalent combination of education and experience
- Inbound call center experience desirable
- Proficient in Microsoft Office and Internet navigation.
- Clear problem-solving skills and ability to make quick decisions
- Excellent communication skills, both written and oral
- Excellent grammar skills
- Clear speaking voice
- Good listening skills
- Good typing/keyboarding skills
- Ability to handle pressure professionally and to exhibit a calm disposition
- Ability to show empathy and be persuasive
- Ability to control the call
- Good follow-up skills
- Ability to use computer and keyboard for extended periods of time
- Ability to communicate verbally and in writing and to talk for extended periods of time on the phone
- Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements
What We Offer
* Competitive salary
- Fully remote work environment
- Ongoing on-the-job training and professional development opportunities
- Collaborative and supportive team environment
- Opportunities for career growth and advancement
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and software
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and building a culture of innovation and collaboration. We're committed to growing your career from within, and we offer a range of opportunities for professional development and advancement. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!
How to Apply
If you believe you have what it takes to join our team, submit your application without delay. We're eager to hear from talented candidates like you and look forward to reviewing your application. Apply To This Job Apply for this job