Experienced Customer Solutions Advisor – Amazon Key for Business

Join arenaflex, a leading innovator in logistics and package delivery operations, as a Customer Solutions Advisor for Amazon Key for Business. This is an exciting opportunity to be part of a dynamic team that is transforming the delivery experience for customers with unprecedented quality, efficiency, and scale. As a Customer Solutions Advisor, you will play a critical role in ensuring customer satisfaction by coordinating with different support channels and providing superior experience to both internal and external customers.

About arenaflex

arenaflex is a cutting-edge technology company that is revolutionizing the logistics and package delivery industry. With a focus on IoT (Internet-of-Things) and developing technology-based solutions that match customer needs and delivery capacity with precision and efficiency, arenaflex is expanding and transforming delivery experience with unprecedented quality, productivity, and scale. Our team is passionate about transforming the logistics and package delivery operations, and we are seeking motivated and multi-talented individuals who share our vision.

Key Responsibilities

As a Customer Solutions Advisor for Amazon Key for Business, you will be responsible for:

• Conducting Third Party verification via incoming calls and email communication
• Understanding and implementing new information and procedures efficiently and professionally
• Delivering a consistent level of quality on all calls, encompassing the "white glove experience"
• Basic understanding of all Ring products
• Utilizing multiple systems to access customer information, research issues, and educate customers
• Collaborating with the trending teams to drive continuous process improvement
• Utilizing all available resources to solve internal challenges while ensuring first call resolution
• Developing and implementing scalable solutions to support arenaflex's mission
• Assisting with other pods when needed
• Other duties and responsibilities as assigned

A Day in the Life

As a Customer Solutions Advisor, you will be working in a fast-paced environment where no two days are the same. You will be responsible for:

• Conducting thorough assessments to verify customer information
• Implementing new procedures and processes to improve customer experience
• Collaborating with cross-functional teams to drive process improvement
• Utilizing multiple systems to access customer information and resolve issues
• Developing and implementing scalable solutions to support arenaflex's mission

About the Team

Our team is a dynamic and collaborative group of individuals who are passionate about transforming the logistics and package delivery operations. We are a team of innovators, thinkers, and problem-solvers who are dedicated to delivering exceptional customer experience. As a Customer Solutions Advisor, you will be working closely with our team to drive process improvement and deliver exceptional customer experience.

Essential Qualifications

To be considered for this role, you must have:

• 1+ years prior Customer Service Experience
• Prior exposure and confidence in working with upper level management on a regular basis
• Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor
• Ability to foster positive relationships with team members, managers, and internal departments
• Unconventional problem-solving skills, "thinking outside of the box"
• Proficiency with learning new technology and system applications
• Able to have open availability to work any day or time
• Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's degree or equivalent professional experience
• 1-2 years of customer support, data analytics or similar experience
• Basic knowledge of Microsoft Excel, Sales Force & Smart Sheets
• Able to identify scope and priority of issues and tasks

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Why Join arenaflex?

arenaflex is a dynamic and innovative company that is revolutionizing the logistics and package delivery industry. As a Customer Solutions Advisor, you will have the opportunity to work with a talented team of individuals who are passionate about delivering exceptional customer experience. You will have the opportunity to:

• Work in a fast-paced environment where no two days are the same
• Collaborate with cross-functional teams to drive process improvement
• Develop and implement scalable solutions to support arenaflex's mission
• Receive comprehensive training and development opportunities to help you grow in your career
• Enjoy a competitive compensation package and comprehensive benefits

How to Apply

Ready to join arenaflex? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.com/disability/us.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job