Experienced Customer Online Support Specialist – Deliver Exceptional Customer Experiences at arenaflex

Are you a passionate customer advocate with a knack for resolving issues and exceeding expectations? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Online Support Specialist to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that transform the way businesses operate. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace culture that values collaboration, innovation, and continuous learning.

Job Highlights:

*

Location:

Remote

Compensation:

A competitive salary

Company:

arenaflex

Position:

Customer Online Support Specialist

Start Date:

Immediate openings available

Position Purpose and Expectation:

As a Customer Online Support Specialist at arenaflex, you will be the face of our brand, responsible for delivering exceptional customer experiences through various online channels. You will be the go-to person for customers seeking assistance with our products and services, and your primary goal will be to resolve issues efficiently and effectively.

Role Overview:

In this role, you will be responsible for managing customer feedback, resolving issues, and providing proactive communication to ensure customer satisfaction. You will work closely with our internal teams, including marketing, digital, trade, and retail, to ensure seamless communication and collaboration.

Key Responsibilities:

* Manage customer service responses for arenaflex.com, live chat, inbound phone calls, and social media

• Engage with customers purposefully to achieve 100% service resolution within 24 hours
• Respond to daily feedback from customers with proactive and decisive communication that results in positive outcomes for all parties
• Assist in the definition of item descriptions and display to create the best possible content for our customers and stores
• Communicate effectively through our customer omni-channels
• Assist in managing order fulfilment by following up with customers, logistics, and management

Requirements of the Role:

* Respond to daily feedback from customers with pro-active and decisive communication that results in positive outcomes for all parties

• Target an ongoing KPI of service resolution at 100%, high customer satisfaction rates, and full complaint resolutions
• Assist in managing order fulfilment by following up with customers, logistics, and management
• Private and confidential: a desire to exceed our customers' expectations with exceptional product detail, assistance, and recommendations

Attributes Required:

* Excellent communicator in verbal and writing skills

• Ability to deliver on schedule, working calmly and efficiently under pressure
• Desire to develop the arenaflex communication to an audience beyond the website with your increasing knowledge and insight into our customer's habits and reactions
• Knowledge of Futura is desirable
• Knowledge of Zendesk or similar customer ticketing/service systems
• Knowledge of Shopify+ is desirable
• Willingness and ability to learn new software programs quickly, on the job
• Strong analysis and problem-solving skills
• An understanding of customer service ethos, online shopping experiences, and general e-commerce practices
• Ability to manage and prioritize your own time and workload
• Ability to record information accurately and produce accurate & timely reports
• Team player
• Highly accountable
• Ability to take direction and work with minimal supervision
• Respect for procedures and business requirements

Career Growth Opportunities:

This role will have many touchpoints within the online team. Depending on your success, skill set, and desire, the customer experience support team member will have exposure to service delivery management, fulfilment management, content management, and customer engagement (EDM) coordination.

Core arenaflex Competencies:

Please refer to Culture Commitments

Dress Code:

In presenting an image that reflects our brand's professionalism, the Support Team will present as follows: Professional smart casual; business appropriate. Always dress up, don't dress down Please refer to Style Guide

Ready to Join Us?

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now and join our team at arenaflex. Apply To This Job Apply for this job