Experienced Phone and Chat Specialist with Bonus – Hybrid Remote Work Opportunity
At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities. As a pivotal Phone and Chat Specialist, you'll play a critical role in driving success by navigating online to verify nurses' credentials, following up with written messages, and handling follow-up phone calls with those checking on the status of picking up shifts. If you're a motivated individual with a strong skillset and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. We're committed to empowering essential workers and healthcare facilities to connect and thrive. Our team is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join our critical team.
Key Responsibilities
As a Phone and Chat Specialist, you'll be responsible for:
- Managing large amounts of inbound or outbound calls in a timely manner
- Managing multiple chat channels at one time
- Following communication "scripts" when handling different topics
- Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
- Accessing company and client resources provided to accurately handle the call
- Performing Data Entry and Customer Service skills
- Being able to navigate online efficiently
- Working requests/records received for those requesting to sign up for a shift
- Identifying customers' needs, researching to see if request has credentials needed
- Skillfully changing from one task to another without loss of efficiency or composure
- Being available at your desk, maintaining punctuality and attendance at all scheduled times
- Remaining positive and professional in all customer interactions
- Flexibility to cross-train as requested
Essential Qualifications
To be successful in this role, you'll need:
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous experience in a similar role or industry
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and Google Suite
- Experience with CRM software
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to adapt to changing priorities and deadlines
- Strong technical skills, including proficiency in Microsoft Office and Google Suite
- Ability to navigate online efficiently and effectively
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
Work Environment and Company Culture
As a hybrid remote worker, you'll have the flexibility to work from the comfort of your own home or our remote office. Our team is dedicated to delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment. You'll have access to:
- A state-of-the-art remote office with all the necessary equipment and resources
- A supportive and collaborative team environment
- Opportunities for socialization and team-building activities
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings
Compensation, Perks, and Benefits
As a Phone and Chat Specialist, you'll receive:
- Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
- Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status: Full Time 40 hours
- Equipment Provided: Option-Equipment will be shipped to you for full-time permanent employees
- Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements
To ensure the success of our team, we require:
- Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Click here for the BYOD policy for full detailed list of requirements
Conclusion
If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Phone and Chat Specialist, you'll play a critical role in driving success and connecting essential workers with healthcare facilities. Join our team at arenaflex and be part of a dynamic and supportive work environment that's committed to making a difference in the lives of others. Apply for this job