Experienced Customer Success Manager - Remote CST Preferred (Full Time)

At arenaflex, we're on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. As a leading provider of data protection and ransomware recovery solutions, we're committed to delivering radical resilience through data security, data recovery, and data freedom for our customers' hybrid cloud environments. We're seeking a passionate and experienced Customer Success Manager to join our team in a remote role. As a key member of our Enterprise Customer Success team, you'll be responsible for ensuring strategic arenaflex customers are successful in leveraging our solutions to drive higher renewal rates, additional upsell/cross-sell opportunities, and increased references and case studies.

About arenaflex

arenaflex is a global leader in the Enterprise Software & Network Solutions industry, with a presence in over 30 countries and a customer base of over 450,000 organizations worldwide, including 74% of the Global 2000. Our Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.

Responsibilities

As a Customer Success Manager, you'll be responsible for:

• Building strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
• Conducting proactive customer/account health checks and escalating matters as required.
• Helping drive new case studies and references with assigned customers.
• Collaborating internally with sales and broader cross-functional groups to drive continuous improvement and a superior customer experience.
• Working closely with the Renewals team to help drive high renewal rates.
• Ensuring that all arenaflex team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their arenaflex solution can be realized.
• Providing feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Helping collaborate and build out documentation for team processes.
• Contributing to a positive, innovative, adaptable, and growth-minded work culture.
• Proactively identifying areas of potential customer risk and building action plans to help remediate.
• Working with customers and arenaflex employees from a remote office location.
• Traveling up to 20% of working time.

Requirements

To be successful in this role, you'll need:

• Prior customer success-related work experience.
• Experience developing and communicating new ideas and proposals for Customer Success team improvements.
• Project management experience.
• Demonstrated patience, understanding, and empathy in order to effectively manage conflict and concerns.
• Ability to adapt to changes in roles and responsibilities.
• Self-starter with a passion for customer success.
• Experience gathering and analyzing customer success metrics, including current usage and key growth stats.
• Strong business acumen with experience in leading projects in a methodical and goal-oriented manner.
• Understanding of Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365.
• General understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.).

What We Offer

As a Customer Success Manager at arenaflex, you'll enjoy a competitive salary range of $126,400 - $180,600 USD, inclusive of base and variable pay. You'll also have the opportunity to work with a global team of experts in the Enterprise Software & Network Solutions industry, with a focus on delivering exceptional customer experiences.

Work Environment and Culture

arenaflex is committed to creating a positive, innovative, adaptable, and growth-minded work culture. As a remote CST preferred role, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We prioritize work-life balance, professional development, and employee well-being, with a range of benefits and perks to support your success.

How to Apply

If you're passionate about customer success and want to join a leading provider of data protection and ransomware recovery solutions, apply now to become a Customer Success Manager at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. All your information will be kept confidential.

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