Experienced Customer Service Advocate – National Remote in Roanoke, Virginia

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company that's dedicated to making a positive impact on people's lives. We're committed to providing high-quality, affordable health care solutions that meet the unique needs of our customers. Our team of passionate and dedicated professionals is working tirelessly to create a healthier future for everyone.

Job Summary

We're seeking an experienced Customer Service Advocate to join our team in Roanoke, Virginia. As a Customer Service Advocate, you'll be the face of arenaflex, providing exceptional customer service to our members and ensuring that their health care needs are met. You'll work in a fast-paced, dynamic environment, using your excellent communication and problem-solving skills to resolve complex issues and provide personalized support to our customers.

Responsibilities

As a Customer Service Advocate, you'll be responsible for:

• Responding to and resolving member service inquiries on the first call, by identifying the topic and type of assistance the member needs
• Displaying empathy, compassion, and a willingness to assist others while actively listening and confidently navigating multiple systems across multiple databases
• Guiding and educating members about the fundamentals and benefits of consumer-driven health care topics, so they can select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider
• Contacting, scheduling, and coordinating with care providers (doctor's offices and pharmacies) on behalf of the member to assist with appointment scheduling, connections with internal specialists, billing assistance, and transportation needs
• Assisting members in navigating arenaflex websites, encouraging and reassuring members to utilize self-service options
• Documenting member responses and call outcomes in the appropriate systems
• Utilizing time and resources effectively to achieve performance targets centered around a positive member experience
• Participating in continuous learning and training sessions, developing new skillsets
• Being Coachable and Accountable; open and eager to receiving feedback
• Effectively communicating in a virtual environment

Requirements

To be successful in this role, you'll need:

• A High School Diploma / GED or equivalent work experience
• 3+ years of customer service experience
• Experience with Microsoft office products: Microsoft Word (create correspondence), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management)
• Must be 18 years of age or older
• Ability to work our normal business hours 10:30am – 7:00pm CST, Monday – Friday

Preferred Qualifications

* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Diversity and Inclusion

At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about making a difference in people's lives and want to join a dynamic team of professionals who are dedicated to creating a healthier future, apply today! Apply for this job