Senior Lead Product Manager, Card Loyalty Programs, Travel
About the position About this role: Wells Fargo is seeking a seasoned product management professional to support the development and execution of a differentiated travel offering that enhances customer engagement and loyalty. This Senior Lead Product Manager will play a key role in shaping the travel benefits strategy, supporting strategic partnerships, and driving cross-functional collaboration to deliver a best-in-class travel experience for Wells Fargo customers. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Support strategic roadmap and success metrics Contribute to the development and execution of the Wells Fargo Travel portal and suite of travel-related offerings Analyze customer and market data to inform prioritization of benefit expansion opportunities Assist in reviewing existing benefits to identify opportunities for simplification Support identification of embedded travel benefits or services, travel servicing strategies, technical integration approaches, and customer experience enhancements Partner with research teams to gather insights for data-driven recommendations Collaborate with internal stakeholders to socialize roadmap and support alignment Drive routines that enable decision-making and strategic alignment Partner with delivery teams to support timely decisions related to architecture and delivery sequencing Help identify and escalate delivery impediments Maintain routines that ensure work is aligned with sponsorship and proactively communicated to stakeholders Support strategic relationships and contracts Collaborate with business P&L owners and internal teams to support Travel strategy roadmap and execution Assist in managing relationships with external partners Contribute to contract negotiations and RFP processes for new strategic partnerships Contribute to a high-performing team culture Demonstrate a commitment to continuous learning and development Support team initiatives that align with business objectives and strategy
Responsibilities
- Support strategic roadmap and success metrics
- Contribute to the development and execution of the Wells Fargo Travel portal and suite of travel-related offerings
- Analyze customer and market data to inform prioritization of benefit expansion opportunities
- Assist in reviewing existing benefits to identify opportunities for simplification
- Support identification of embedded travel benefits or services, travel servicing strategies, technical integration approaches, and customer experience enhancements
- Partner with research teams to gather insights for data-driven recommendations
- Collaborate with internal stakeholders to socialize roadmap and support alignment
- Drive routines that enable decision-making and strategic alignment
- Partner with delivery teams to support timely decisions related to architecture and delivery sequencing
- Help identify and escalate delivery impediments
- Maintain routines that ensure work is aligned with sponsorship and proactively communicated to stakeholders
- Support strategic relationships and contracts
- Collaborate with business P&L owners and internal teams to support Travel strategy roadmap and execution
- Assist in managing relationships with external partners
- Contribute to contract negotiations and RFP processes for new strategic partnerships
- Contribute to a high-performing team culture
- Demonstrate a commitment to continuous learning and development
- Support team initiatives that align with business objectives and strategy
Requirements
- 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice-to-haves
- 7+ years of experience in the credit card benefits ecosystem, with deep expertise in shaping and optimizing travel-related benefits to drive customer engagement, retention, and competitive differentiation
- Direct experience in loyalty strategy, loyalty program management, or rewards ecosystems within a travel or hospitality context
- Demonstrated experience working within the travel industry (e.g., airlines, hotels, hospitality, cruise, car rental, online travel agencies, or travel technology providers)
- Proven understanding of travel customer behaviors, booking journeys, and the role of loyalty in driving repeat travel, brand affinity, and lifetime valu e
- Extensive experience in banking or financial services; prior experience with a credit card issuer is strongly preferred
- Strong understanding of the travel industry, including trends, customer expectations, and integration of travel services within financial products
- Deep expertise in managing partnerships and leading complex contract negotiations
- Advanced proficiency in structured decision-making, leveraging data and insights to guide strategy and execution
- Demonstrated strategic leadership in product development, with a track record of driving business outcomes
- Proven success in identifying and executing business development opportunities that align with enterprise strategy
- Experience contributing to team and talent development through mentorship, knowledge sharing, and cross-functional collaboration
- Strong ability to set results-driven goals and influence investment decisions to support product growth
- Exceptional communication skills with the ability to influence and align stakeholders across diverse teams
- Demonstrated success in managing strategic stakeholder and partner relationships to drive long-term value
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