Senior Product Owner / Atlassian Lead

T-Rex Solutions is seeking a Senior Product Owner / Platform Lead (Atlassian, ITSM) serves as the primary contractor authority for delivery, sustainment, and evolution of the SDLC Next platform, an enterprise Atlassian-based solution enabling Software Development Lifecycle (SDLC) and IT Service Management (ITSM) across the Defense Healthcare Management Systems (DHMS) portfolio. Operating in direct alignment with the Government Product Manager, this role leads end-to-end product execution, balancing operational service delivery with forward-looking platform enhancements. The position drives backlog prioritization, Agile delivery, release coordination, and platform governance while ensuring alignment with DHMS modernization initiatives, including capability releases, requirements traceability, and enterprise tooling strategy.

Responsibilities

• Lead execution of SDLC Next delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) in alignment with Government Product Manager direction
• Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
• Oversee ITSM operations and platform sustainment, ensuring daily management of incidents, service requests, change activities, and requirements/test workflows, with accountability for ticket throughput, SLA adherence, and platform stability
• Plan and execute platform enhancements and roadmap delivery, including capability block releases, critical implementations, and workflow optimization, ensuring alignment to DHMS SDLC modernization priorities and delivery timelines
• Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs (e.g., JOMIS and related initiatives) and translating technical capabilities into mission outcomes
• Lead and manage a team of ~7 personnel supporting ITSM operations and platform enhancements, providing daily direction, performance oversight, and execution alignment across operational and development workstreams
• Ensure release governance and deployment readiness, coordinating with systems engineering, test & evaluation, and infrastructure teams to validate changes and minimize operational risk
• Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment, using metrics, KPIs, and operational insights to drive corrective action
• Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards and future-state architecture (e.g., cloud migration considerations)
• Support migration to Atlassian Cloud to preserve SDLC Next continuity through March 2029 Jira Data Center EOL
• Manage team capacity, workload distribution, and resource allocation across ITSM operations and platform enhancement efforts to ensure balanced and sustainable delivery
• Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health), using data to inform prioritization and corrective actions
• Maintain regular communication with stakeholders, providing status updates on platform performance, enhancement progress, and service impacts through recurring meetings and reporting forums

Requirements

• 5+ years of experience in product ownership, SDLC delivery, or platform management in enterprise or federal environments
• Demonstrated experience leading Agile delivery, including backlog management, sprint execution, and release coordination
• Strong understanding of the full SDLC lifecycle, including requirements, testing, and deployment
• Experience supporting ITSM operations (incident, change, service request) alongside product development
• Proficiency with Atlassian tools (Jira, Confluence, JSM), including configuration and administration
• Proven ability to manage competing priorities, balance operations with enhancements, and drive results in complex environments
• Strong stakeholder management and communication skills, including ability to engage both technical and non-technical audiences
• Experience identifying risks, managing dependencies, and driving mitigation strategies
• U.S. Citizenship with ability to obtain/maintain CAC

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $125,000 - $150,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.