Experienced Customer Service Event Expert – Live Event Ticketing Industry

At arenaflex, we believe that live events have the power to unite humans and create unforgettable experiences. As a Customer Service Event Expert, you'll be the voice of arenaflex to our customers, providing specialized support through email, chat, and phone, while staying up-to-date on the latest features, Enterprise clients, and ticketed events. If you're passionate about delivering ridiculously good customer service and have a love for live events, we want to hear from you.

About arenaflex

arenaflex is a leading ticketing industry innovator, simplifying and modernizing the way fans access live events. With a fan-first attitude and technological savvy, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Our mission is to provide ridiculously good customer service, and our Event Experts are some of the best in the industry.

What You'll Do

As a Customer Service Event Expert, you'll be responsible for:

• Providing specialized support for our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer phone support
• Using metrics and consumer insight to help make arenaflex better, and working with your managers to evaluate your performance amongst your peers and against success benchmarks
• Working daily with a range of tools, including Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Going above and beyond for our customers to deliver exceptional service
• Attending 1-on-1 and group strategy meetings weekly to stay informed and aligned with the team
• As you become an expert in first point of contact support, you'll earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and arenaflex as a whole

What You Have

To succeed in this role, you'll need:

• A love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler – you can empathize with arenaflex customers
• A Bachelor's degree (or equivalent experience) and experience working in Customer Service – experience at a tech startup or high-volume company is a plus
• An understanding of the value of using data to make intelligent decisions and compelling arguments – you aren't intimidated by numbers
• Strong communication skills and the ability to carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to keep a level head – you don't get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation – you're flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus

Perks

As a valued member of the arenaflex team, you'll enjoy:

• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Generous PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

Compensation

The salary for this role is $23.50/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Equal Employment Opportunities

arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

Apply Now

If you're passionate about delivering ridiculously good customer service and have a love for live events, we want to hear from you. Apply now to join the arenaflex team and be a part of our mission to simplify and modernize the ticketing industry. Apply for this job