Experienced Customer Service Representative – Home Improvement Industry
At arenaflex, we're on a mission to revolutionize the way home improvement businesses operate. As a leading provider of lead and workflow management solutions, we empower some of North America's largest home improvement companies to distribute and manage leads, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is the driving force behind our industry-leading platform, specializing in inbound and outbound support for the home improvement industry. We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be the main point of contact for our customers, ensuring their expectations are met and managed throughout the lifespan of their project. If you're passionate about delivering exceptional customer experiences, we want to hear from you!
About the Role:
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Answering incoming calls and responding to customer requests in a fast-paced environment
- Booking appointments for members with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills on a consistent basis
- Identifying and escalating issues to supervisors
- Adapting to fast-changing guidelines with customers
- Informing clients by explaining procedures, answering questions, and providing information
- Maintaining and improving quality results by adhering to standards and guidelines
Responsibilities:
* Answer incoming calls and respond to customer's requests
- Ability to work in a fast-paced environment
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast-changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
Requirements:
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
What We Offer:
* Opportunity to work from home (after completing 1 week of in-office onboarding/training)
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure our employees can thrive both personally and professionally. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.
How to Apply:
If you're excited about the opportunity to join our team, please submit your application. We'll review your qualifications and contact you if you become selected for a virtual interview.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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