Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a valued member of our team, you'll have the opportunity to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embark on a journey to make a meaningful impact and change lives!

About arenaflex's Patient Billing Customer Service Department

arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who are eager to tackle challenging patient billing issues. As a Customer Service Support Representative, you'll play a vital role in delivering exceptional customer experiences through innovation and continuous improvement. If you're passionate about a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the perfect place for you!

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers

• Initiate payment plans for patients with outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Knowledge, Skills, and Abilities:

* Ability to work and learn in a fast-paced environment

• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills

Qualifications:

* High School Diploma or equivalent required

• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical/Other Requirements:

* Internet download speed of at least 50 megabytes per second connectivity required (if working remotely)

• Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
• Dedicated area to perform duties without interference; will be a structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join arenaflex as a Customer Service Support Representative?

* Work from home opportunity!

• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401(k) and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range:

* $15.25-16.00 or State/Local minimum wage, if higher

Location:

* Remote opportunity with flexibility to work from home

Shift and Schedule:

* Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST)

• During training, the hours will be 9am-6pm EST
• OFFERS SHIFT DIFFERENTIAL – 11AM-8PM (EST) SHIFT - 10% Shift Differential for residents in Eastern time zone

Benefits:

* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan

• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer: arenaflex strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, apply now to join arenaflex's Patient Billing Customer Service team! Apply for this job