Experienced Customer Loyalty Representative – Airport Operations in Kailua-Kona, HI
At arenaflex, we're on a mission to revolutionize the way people travel and experience the world. As a Customer Loyalty Representative, you'll play a vital role in delivering exceptional customer service to our frequent, premiere customers at our airport operations in Kailua-Kona, HI. If you're passionate about providing top-notch service, working in a fast-paced environment, and driving customer satisfaction, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative, customer-focused solutions in the transportation industry. With a team of 25,000 driven individuals, we're committed to making a positive difference in the lives of our colleagues, customers, and communities. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
Job Summary
As a Customer Loyalty Representative, you'll be responsible for processing rentals for our loyalty program members, offering them products and services, and providing exceptional customer service to enhance their travel experience. This is an exciting opportunity to join our team and contribute to the success of arenaflex.
Key Responsibilities
* Process rentals for loyalty program members, ensuring accurate and efficient transactions
- Offer products and services to customers, such as additional insurance coverage, fuel options, and vehicle upgrades
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Maintain accurate records and reports, ensuring compliance with arenaflex policies and procedures
- Collaborate with colleagues to achieve sales and customer satisfaction targets
- Participate in ongoing training and development programs to enhance knowledge and skills
Perks and Benefits
* Competitive hourly wage of $17.50/hour, plus commission/incentive opportunities for unlimited earnings
- Bi-weekly pay schedule
- Paid time off and holidays
- Medical, dental, and other insurance options
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex vehicles
What We're Looking For
* Valid Driver's License
- Basic computer skills, including typing and data entry
- Engaging personality and effective verbal communication skills
- Willingness to work outdoors and in a fast-paced environment
- Flexibility to work all shifts, including evenings, weekends, and holidays
- Ability to sit, stand, and type for prolonged periods and drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
Preferred Qualifications
* 6 months retail customer service experience in a fast-paced environment
- Previous experience in the transportation industry or a related field
Work Environment and Culture
* Work in a dynamic and fast-paced environment, with opportunities to learn and grow
- Collaborate with a diverse team of colleagues who share a passion for delivering exceptional customer service
- Participate in ongoing training and development programs to enhance knowledge and skills
- Enjoy a competitive compensation package and benefits, including paid time off and holidays
- Contribute to the success of arenaflex, a leading provider of innovative, customer-focused solutions in the transportation industry
How to Apply
If you're passionate about delivering exceptional customer service and driving customer satisfaction, we want to hear from you! Apply now to join our team as a Customer Loyalty Representative in Kailua-Kona, HI. Apply for this job