Experienced Customer Enablement Architecture Engineer – Digital Transformation and Operational Excellence

At arenaflex, we're on a mission to revolutionize the way government agencies operate and serve their citizens. As a Customer Enablement Architecture Engineer, you'll play a critical role in driving digital transformation and operational excellence within our organization. If you're passionate about leveraging technology to improve business processes and drive data-informed decisions, we want to hear from you.

About arenaflex

arenaflex is a team of transformers who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We're committed to building a workforce that fuels our mission and attracts top talent from across the industry.

Job Summary

We're seeking an experienced Customer Enablement Architecture Engineer to join our team in the United States. As a key member of our organization, you'll analyze business processes, identify areas for improvement, and drive data-informed decisions to enhance efficiency and resolve challenges. This is a fully remote position, offering the flexibility to work from anywhere in the United States.

Responsibilities

As a Customer Enablement Architecture Engineer, your responsibilities will include:

• Gathering and analyzing business requirements, translating them into initiatives, including workflow optimization and system enhancements
• Posting and communicating service interruption notifications to stakeholders in the event of unscheduled downtime, planned maintenance, or lagging system performance, ensuring transparency and timely updates
• Conducting data analysis to identify trends, inefficiencies, and areas for improvement
• Collaborating with cross-functional teams to develop solutions that align with VA operational and strategic goals
• Preparing reports, dashboards, and presentations for stakeholders and leadership for tracking and resolution of risks, issues, and backlog items
• Maintaining and enhancing business processes through documentation, SOP development, and process mapping
• Supporting the integration and use of tools such as SharePoint, ServiceNow, and other business applications
• Leading business-related communications, including stakeholder management, marketing strategies, and team coordination

Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Business Administration, Information Technology, or a related field
• 12+ years of experience in business analysis, project management, or a similar role
• Strong analytical, problem-solving, and communication skills
• Ability to obtain and maintain a suitability/Public Trust clearance

Preferred Qualifications

While not required, we're looking for candidates with:

• Knowledge of healthcare, finance, or technology industries
• Experience with project management frameworks and tools (e.g., Jira, ServiceNow, SharePoint)
• Experience with query-based exchange systems and enterprise reporting

What We Offer

As a Customer Enablement Architecture Engineer at arenaflex, you'll enjoy:

• A competitive salary range of $130,000.00 - $140,000.00 per year
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement plan with company match
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible remote work arrangements

How to Apply

If you're passionate about digital transformation and operational excellence, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this position. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Apply for this job