Authorization Coordinator (CCSS)

What We Provide

•  Referral bonus opportunities     

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays   

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    

• Employer-matched 401k retirement saving program  

• Personal and financial wellness programs    

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees   

• Opportunities for professional growth and career advancement and CEU credits    

What You Will Do 

• Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner

• Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies

• Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails

• Coordinates with Providers and Members regarding authorization requests and/or activities

• Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Education:

• High School Diploma or equivalent required

Work Experience:

• Minimum of two years of experience in a customer service role required

• Excellent oral and written communication skills required

• Advanced personal computer skills, including Word, Excel or Access required

• Utilization Management experience preferred