Experienced Customer Support Associate - Work from Home - Topeka, KS

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative customer contact center that offers a unique blend of work-life balance and career growth opportunities. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values teamwork, innovation, and customer satisfaction.

Position Description

We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:

• Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
• Handling appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
• Providing exceptional customer service and support to clients' customers
• Working with a variety of clients and products, including some of the most recognized companies in their industries
• Meeting or exceeding performance metrics and targets

Wage and Benefits

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Remote work and training options
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) plan for full-time employees after 90-day probationary period
• PTO for full-time employees after 6 months of employment

Requirements

To be successful as a Customer Support Associate, you'll need:

• High school diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• A quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Preferred Qualifications

* Previous customer service or call center experience

• Product knowledge or experience in a related field
• Certification in customer service or a related field

Skills and Competencies

To succeed as a Customer Support Associate, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to new products, processes, and technologies
• Strong teamwork and collaboration skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Mentorship and coaching from experienced team members
• Opportunities to work with a variety of clients and products

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values teamwork, innovation, and customer satisfaction. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values:

• Work-life balance
• Career growth and development
• Teamwork and collaboration
• Innovation and creativity
• Customer satisfaction and loyalty

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects all employees. Apply for this job