Experienced Customer Service Representative – Remote in New York
Join arenaflex, a global leader in customer experience solutions, as a Customer Service Representative working remotely in New York. As a key member of our team, you will be the spark that brightens days and ignites careers, bringing humanity to business and delivering exceptional customer experiences.
About arenaflex
arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
What You'll Be Doing
As a Customer Service Representative, you will be the difference between a customer's experience being just average or an exceptional one. You will:
- Answer incoming communications from customers, providing timely and accurate responses to their inquiries
- Conduct research to provide answers for customers to resolve their issues, using your product or service knowledge to consult and guide them
- Work collaboratively with your team to ensure seamless customer experiences and resolve complex issues
What You Bring to the Role
To succeed in this role, you will bring:
- At least 1 year of customer service experience, with a passion for helping others and giving them peace of mind
- A high school diploma or equivalent, with a strong foundation in communication and problem-solving skills
- The ability to recognize, apply, and explain product or service knowledge, with a willingness to learn and grow with our company
- Computer experience, with a high-speed internet connection (25mbps) to ensure seamless communication with customers
- A caring and supportive nature, with a commitment to delivering exceptional customer experiences
What You Can Expect
As a Customer Service Representative at arenaflex, you can expect:
- Supportive of your career and professional development, with opportunities for growth and advancement
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values, with a commitment to diversity and inclusion
- A base wage starting at $18.92, plus performance bonus opportunities to recognize your hard work and dedication
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives, and more
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. Our TTEC community is here for you as one dynamic, global family, where you'll contribute to the success of the customer experience and the overall success of the team.
Reporting and Team Structure
You will report to a Team Lead, who will provide guidance and support to ensure your success in your role. As a Customer Service Representative, you will be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Why Join arenaflex?
At arenaflex, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now! Visit our website to learn more about this opportunity and submit your application. We can't wait to hear from you!
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