Experienced Customer Experience Champion II – Driving Customer Loyalty and Growth at arenaflex

As a Customer Experience Champion II at arenaflex, you will be at the forefront of delivering exceptional customer experiences, driving customer loyalty, and contributing to the growth and success of our organization. If you are passionate about customer service, sales, and creating memorable experiences, this role is an exciting opportunity to join our team and make a meaningful impact.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We are a diverse network of people driven by our shared ambition to shape a better future, and we are committed to creating a workplace where everyone can learn, grow, and thrive.

What You'll Be Doing

As a Customer Experience Champion II, you will be responsible for delivering exceptional customer experiences through first-contact resolution, enhancing customer loyalty, and driving sales growth. Your key responsibilities will include:

• Handling and resolving customer concerns, including billing, device-related inquiries, and product Q&A
• Turning every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• Identifying plans and services that would suit customer needs to prevent future contacts
• Promoting and providing solutions about arenaflex products, including phone, home internet, and other services, with the ability to meet and exceed monthly sales targets

Where You'll Be Working

As a remote role, you will work from home with occasional in-person trainings and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Texas. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs.

What We're Looking For

To succeed in this role, you will need to have:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided

Even Better If You Have

* A degree

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75-mile radius of our listed hub location

Home Office Requirements

* You will work from home in this remote role, with occasional in-person meetings and training

• The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated, quiet, and private workspace
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Benefits and Compensation

arenaflex offers a comprehensive benefits package designed to help you move forward in your career and in areas of your life outside of work. Our benefits include:

• Health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• A matched 401(k) savings plan
• Stock incentive programs
• Up to 8 company-paid holidays per year and up to 6 personal days per year
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives, including premium pay, shift differential, holiday pay, allowances, and more

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Apply Now

If you are passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job