VP of Product Strategy & Enablement

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: Purpose: The VP of Product Strategy & Enablement is a strategic leadership role responsible for owning the full lifecycle of our mortgage products — from inventory and documentation to training, marketing, and future-state system integration. This leader will drive product adoption, expand market utilization, and ensure our offerings align with business goals and field-level needs. Leveraging a strong background in underwriting, this individual will also serve as a critical bridge between Product and Underwriting, ensuring alignment of credit policy, execution, and product applicability. Additionally, this role will play a key part in our technological evolution, supporting the engineering and implementation of products in new operating systems and the Pricing & Product Engine (PPE). Duties and Responsibilities: Product Ownership & Strategy

• Own and manage the complete lifecycle of all current mortgage products.
• Conduct a detailed audit of product availability, usage, and documentation.
• Lead the development and ongoing refinement of internal product collateral, documentation, and access tools.
• Identify underutilized products and develop strategies to increase adoption.

Sales Collaboration & Market Expansion

• Partner with sales leaders, branch managers, and loan officers to demonstrate how products can unlock business opportunities in new markets and with new referral partners.
• Serve as a strategic advisor on product positioning and field enablement.
• Monitor and capture field feedback to influence product evolution and training needs.

Training, Marketing & Field Enablement

• Lead the creation and delivery of comprehensive product training, in partnership with Training and Sales Enablement teams.
• Align with Marketing to ensure products are promoted effectively, both internally and externally.
• Build scalable tools and campaigns to reinforce understanding and usage of available products.

Product Development & Innovation

• Identify market gaps and emerging borrower needs to inform product enhancement or creation.
• Partner with Capital Markets, investor relations, and financial institutions to bring new products to life.
• Evaluate and onboard new investor products, ensuring they meet credit, pricing, and operational requirements.

Product Implementation in Systems (OS & PPE)

• Actively support the integration of product strategy into the future-state Loan Operating System and PPE.
• Collaborate with Product, Engineering, and Secondary teams to ensure product rules, eligibility logic, pricing, and workflows are correctly engineered and tested.
• Provide field-level insights during configuration and user testing phases.

Underwriting Bridge & Partnership

• Maintain a close connection with the Underwriting leadership team, particularly with Christa, to align on credit policy and product fit.
• Act as a liaison between Product and Underwriting to ensure guidelines and execution remain consistent and scalable.
• Identify opportunities to streamline communication, address field escalations, and proactively close any product-related underwriting gaps.

Product Rollout Leadership

• Own the cross-functional rollout of new products, working in lockstep with Secondary, Operations, Underwriting, Sales, and Training.
• Define rollout timelines, success metrics, and adoption tracking.

Requirements:

• Proven mortgage product leadership with deep understanding of underwriting principles and credit policy.
• Experience developing and delivering training and enablement programs for sales.
• Strong cross-functional collaboration skills, especially with Operations, Underwriting, and Tech teams.
• Familiarity with PPE platforms and LOS implementations is a plus.

Work Environment and Physical Demands:

• In office or remote
• Flexibility to work extended hours during peak business periods or to meet project deadlines.

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