LN Support Analyst III

Imagine: A Career with Purpose and Possibility

Picture this: You are part of a global team of problem-solvers whose innovations in materials science can make life better. Every day, you help turn ideas into impact using science, technology, and creativity to tackle real-world challenges. You’re part of a company whose work helps improve patient outcomes in healthcare and protects essential consumer goods that people around the world rely on every day.

At TekniPlex, you’ll join more than 8,000 colleagues across 12 countries, all united by one purpose: creating safer, smarter solutions that touch daily life. Through our two divisions, TekniPlex Healthcare and TekniPlex Consumer Products, you’ll help shape industries that matter: healthcare, pharmaceutical, food & beverage, beauty, and personal care.

Here, your ideas count and your work matters. You’ll be encouraged to think boldly, collaborate across cultures, and keep growing every step of the way. You will help protect the integrity of essential products, support patient safety and comfort, and contribute to innovations that make everyday life better, all while building a career that makes an impact.

Because at TekniPlex, you don’t just deliver products – you help shape what’s next.

SUMMARY

The LN Support Analyst - Finance possesses excellent LN finance and costing functional skills, as well as the ability to understand business processes and map them in LN. Collaborate with providing end-user support, work with business users to understand and document the business requirements, translate business requirements into defining product specifications, work with developers to implement the engineered solution, test and develop the training documentation necessary for end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate in LN implementation efforts (Finance) to include process mapping, training key users, preparing training material, guides, go-live activities, post-go-live activities, and providing the project manager with status and potential risks.
• Collaborate with the team on financial integration document types mapping in the mapping scheme to include mapping error resolutions.
• Collaborate with the team on end-user support, resolving user-reported issues, investigating, testing, and providing a resolution to resolve bugs at the root cause level.
• Develop Knowledge Base Articles & Work Instructions/User Guides.
• Facilitate and conduct user training sessions and train users.
• Work with the business to translate the needs and work with business users, cross-functional teams, developers, and testers to design, develop, and test new solutions.
• Work proactively to improve current processes and to drive down the user support issues.
• Knowledge sharing with peers & training team members to strengthen the Support Team.
• Business travel requires a minimum of 20%.
• Perform other duties as assigned by the reporting manager.
• Coordinate and manage minor projects.

REQUIRED SKILLS

• Experience 7+ years of troubleshooting experience in LN Finance and manufacturing functional areas. This includes advanced knowledge in Finance modules (ACP, ACR, and Cost Accounting), General Ledger, databases, Master Data, Sales, Purchasing, and Manufacturing.
• Technical and functional experience in ERP LN Finance modules, LN Database, defining interfaces between different versions of LN (10.4, Cloud suite, etc.)
• Candidates should have strong analytical and critical thinking skills to identify and fix the problems in standard and customized environments.
• Candidates should be able to work with business users to collect and document the business requirements, define product specifications based on business requirements, work with developers and/or testers to get the solution developed and tested, and develop the training guides/work instructions and train end users.
• Strong IT Computer Science background and Financial/Accounting knowledge.
• Ability to understand and map financial integrations document types in the Mapping Scheme.
• Requires Good Coordination and Communication skills within IT and Business teams.
• Ability to effectively work as a team member with the rest of the IT members.
• Ability to effectively coordinate and manage minor projects.
• Detail-oriented and highly innovative.
• Work experience in a manufacturing environment.

EDUCATION and EXPERIENCE

• Minimum 7 years of experience in ERP LN Finance and Cost Accounting functional area.
• BS Degree in Computer Science field or equivalent work experience.
• 7+ years’ experience in software implementation utilizing INFOR LN.
• Bilingual (English/Spanish) required

Pay range for this role: $94,600 - $130,000

TekniPlex provides a comprehensive and flexible benefits program that you can customize to fit your personal needs. Our programs offer you and your family health care coverage and financial security. You can take advantage of life insurance, disability coverage and voluntary benefits for extra financial protection and peace of mind. Plus, our work-life benefits provide support and assistance whenever you need it.

Some of your benefits are paid in full by TekniPlex and some costs are shared between you and TekniPlex. Other benefits are made available to you at reasonable group rates.

• Medical Coverage
• Prescription Drug Coverage
• Telemedicine
• Dental Coverage
• Vision Coverage
• Employee Assistance Program
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Basic Term Life/AD&D Insurance
• Voluntary Life/AD&D Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD
• Voluntary Buy-Up LTD
• Hospital Indemnity
• Accident Insurance
• Critical Illness
• 401(k) Retirement Savings Plan
• Daily Pay
• Business Travel Insurance
• Legal Plan
• Identity Protection

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.