Head of Partnerships and Customer Marketing

Location: Remote (Canada)

Department: Partnerships

Reports to: GM Enterprise & Revenue Lead

Imagine being part of a team that helps professionals spend less time buried in paperwork and more time with wagging tails, happy barks, and purring cats. Every conversation with a customer, and every feature we build goes toward a bigger purpose, ensuring pets receive the love and care they deserve. From automated booking to communication tools, MoeGo eliminates administrative stress, making every interaction smooth for both the caregiver and the pet parent.

If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

We believe that pets are family, and when our customers can focus on giving pets their full attention, we create ripples of joy that touch every household they serve. By joining MoeGo, you’ll become part of a community driven by compassion, purpose, and impact. Whether you’re a tech enthusiast, a customer service professional, or a creative marketer, your skills will play a vital role in improving the lives of pets, and in turn, their humans.

Position Overview: As the Head of Partnerships, you will be responsible for developing and executing a robust channel partnership strategy that secures exclusive alliances with key industry channels. You will lead efforts to own and dominate the channel, ensuring our solutions become the preferred choice in the pet care industry. Existing relationships in the pet industry and deep knowledge of vertical SaaS partnerships will be critical to your success.

Key Responsibilities

• Strategic Partnership Development

  • Formulate and implement a comprehensive channel partnership strategy aligned with our business goals.

• Identify, evaluate, and secure exclusive partnerships with the most important channels in the pet care industry.

• Channel Leadership

  • Own the end-to-end channel ecosystem to establish our dominance in the market.

  • Collaborate with sales, marketing, product, and customer success teams to ensure seamless execution of partnership initiatives.

• Relationship Management

  • Leverage existing relationships and build new connections within the pet care industry to drive strategic value.

  • Negotiate and structure partnership agreements that deliver mutual growth and revenue.

• Creative Partnership Solutions

  • Develop innovative and customized partnership solutions to overcome challenges and achieve business objectives.

  • Utilize industry insights to refine and optimize our partnership models continuously.

• Market Analysis & Performance

  • Monitor industry trends, competitive activities, and market dynamics to inform strategic adjustments.

  • Establish and track key performance indicators (KPIs) to evaluate the success of partnership initiatives.

Qualifications

• Extensive experience in developing and managing channel partnerships, ideally within the SaaS or pet care vertical.

• Demonstrated ability to strategize, build, and nurture exclusive, high-impact channel partnerships.

• Strong existing relationships within the pet care industry are highly desirable.

• In-depth understanding of vertical SaaS partnerships and market dynamics.

• Proven negotiation skills with a creative approach to crafting partnership solutions that align with business objectives.

• Exceptional communication, leadership, and analytical skills, with a track record of delivering measurable growth.

• Ability to thrive in a fast-paced, innovative environment and drive cross-functional collaboration.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.