Information Specialist II

Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

We are looking for an Information Specialist II who will: 

• You will support the development, maintenance, and delivery of data and business intelligence solutions that enable data-driven decision making..
• You will focus on building and maintaining reports, dashboards, and datasets using Power BI, Microsoft Fabric, and Azure Data services while supporting
• You will work closely with business partners, senior analysts, data engineers, and architects to understand reporting needs, assist with KPI development, troubleshoot data and BI issues, and ensure data quality and consistency.
• This position emphasizes foundational to intermediate technical skills, adherence to established standards and processes, and continuous learning of modern analytics and AI-enabled tools.

Is this opportunity right for you? We are looking for candidates who have:

Bachelor’s degree in computer science, Computer Engineering, related field, or equivalent experience

3+ years of experience in data governance, data architecture, data transformation, and data modeling.

3+ years of hands-on experience writing SQL and DAX queries and developing solutions in Power BI.

1–2 years of experience building solutions using Azure Data services.

Experience leveraging AI/ML and generative AI tools—such as Glean, Copilot tools, and other enterprise AI platforms—to improve analytics, automate workflows, and enhance data quality.

Strong experience working with relational databases, BI tools, and exposure to OLAP database environments.

Familiarity with Microsoft data stack components such as SSIS and SSRS.

Experience developing or maintaining ETL/ELT processes and supporting enterprise data initiatives.

Proficiency writing intermediate scripts using PowerShell, Python, Bash, Perl, or similar languages.

Experience working within Agile, SDLC, and ITIL frameworks for delivery and operational processes.

Experience troubleshooting data issues, performing root-cause analysis, and supporting production data workflows.

Ability to collaborate with senior engineers, architects, and Data Scientists to refine requirements and support solution design.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.