Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex
Job Title:
Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex
Job Summary:
arenaflex is seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote work arrangement. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors. If you have a passion for delivering exceptional customer service, are detail-oriented, and have a strong understanding of medical billing and registration, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.
Job Responsibilities:
As a Patient Account Analyst II, you will be responsible for the following key duties and responsibilities:
- Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
- Verify insurance benefits and process financial assistance applications
- Contact patients for necessary information pertaining to registration, billing, and collection
- Resolve inquiries received pertaining to patient accounts
- Post payments, adjustments, and denials to patient accounts
- Review accounts for outside collection or legal authorization
- Work with internal departments to obtain information for external requests, including refunds
- Act as a liaison to outside vendors
- Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
- Reconcile electronic payment remittances
- Know and follow all billing regulations and corporate compliance plans
- Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
- Always show respect and value for our customers and project an image of professionalism
- Independently review assigned reports to ensure goals and deadlines are met
- Lockbox reconciliation and reporting
- Assist management with training new staff
- Obtain prior authorization for scheduled services
- Perform other duties as assigned
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:
- High school diploma or equivalent required
- Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
- Excellent communication and interpersonal skills
- Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
- Previous experience with computers and office applications
- Ability to move about the office and between workstations
- Ability to occasionally lift, move, and carry moderately heavy materials
- Commitment to exceptional customer service
- Strong organizational skills and the ability to multi-task
- At least 1 year of experience in medical registration, billing, customer service, or collection
- Ability to manage large volumes of work and quickly learn and retain information regarding issues that present themselves
- Ability to work effectively in a team environment and support the department and arenaflex mission and values
Benefits:
arenaflex offers a competitive benefits package, including:
- Medical, dental, and vision coverage effective day one of employment
- Company-paid life insurance
- Paid time off
- 401(k) retirement plan
- Employee assistance program
- Other voluntary coverage options and employee discounts
Work Environment:
This is a remote work opportunity, and you will be required to work from home after training. You will have access to all necessary tools and resources to perform your job duties effectively.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are dedicated to providing a work environment that is free from discrimination and harassment. If you require an accommodation to apply for this position, please contact us at [insert contact information]. Apply for this job