Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) – North Carolina
At arenaflex, we're on a mission to help individuals pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll play a vital role in delivering exceptional support to our clients' members, providing outstanding service, and helping them navigate their insurance needs.
About arenaflex
arenaflex is a leading provider of customer experience solutions, dedicated to helping businesses thrive in a rapidly changing world. With a strong commitment to innovation, quality, and customer satisfaction, we've built a reputation for excellence in the industry. Our team of experts is passionate about delivering exceptional service, and we're always looking for talented individuals to join our mission.
Job Overview
As a Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative, you'll be responsible for providing top-notch support to our clients' members, handling inbound communication (phone, email, chat, social media, etc.), and resolving their insurance-related queries. This is a remote position, and you'll have the flexibility to work from the comfort of your own home. If you're a motivated, customer-focused individual with a passion for insurance and a strong work ethic, we'd love to hear from you!
Responsibilities
* Field inbound communication from our clients' members regarding their insurance needs, providing exceptional support and resolving their queries in a timely and professional manner.
- Utilize your knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.
- Begin by thoroughly understanding the customer's need, asking clarifying questions to gather more information, and utilizing resources to conduct research and present the customer with a resolution.
- Understand members' life events that may offer sales cues and correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
- Responsible for execution of various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks.
- Adhere to performance metrics and quality standards, ensuring exceptional service delivery and high customer satisfaction.
- Our Representatives are experts in recommending excellent solutions, and we're looking for someone who shares this passion for delivering exceptional service.
Qualifications
* Must reside in the state of North Carolina.
- Licensed Property and Casualty or Personal Lines Insurance Agent.
- Minimum 1 year of customer service experience required.
- 1 year of call center experience is required.
- High School diploma or GED required.
- Strong written and verbal communication skills.
- Professional, articulate voice and listening skills.
- Maintain member privacy.
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance.
- Typing 25 words per minute with 90% accuracy.
- Ability to critically think through situations and solutions.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Work Environment and Company Culture
* Work from the comfort of your own home, with a flexible schedule that suits your needs.
- arenaflex is committed to creating a positive and inclusive work environment, where our team members feel valued, supported, and empowered to succeed.
- We believe in work-life balance and offer a range of benefits to support your well-being, including medical, dental benefits, vision, and life & accident insurance for full-time employees.
- Competitive wages and paid time off ensure that you can enjoy your free time, recharge, and come back to work refreshed and motivated.
- We lead by example, ensuring our amazing team members and supervisors embrace and live the arenaflex Mission & Values.
- Qualfon is dedicated to ensuring all team members have Fun@Work!
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to helping you grow and develop your skills, with a range of training programs and opportunities for advancement.
- Our Qualfon University scholarship program offers the chance to further your education and earn a college degree.
- FREE access to personal and professional support through the Qualfon Care Coaches' program ensures that you have the resources you need to succeed.
Compensation, Perks, and Benefits
* Competitive hourly pay rate of $22.50.
- Medical, dental benefits, vision, and life & accident insurance for full-time employees.
- Paid time off and a range of benefits to support your well-being.
- Flexible schedule and work-from-home opportunities.
- Opportunities for career growth and advancement.
- FREE access to personal and professional support through the Qualfon Care Coaches' program.
- Qualfon University scholarship program offers the chance to further your education and earn a college degree.
Equal Opportunity Statement
arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
How to Apply
If you're a motivated, customer-focused individual with a passion for insurance and a strong work ethic, we'd love to hear from you! Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job