Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences and creating a culture where individuality is valued every day. As a leading provider of mission-critical services and solutions, we're committed to helping our clients achieve exceptional outcomes for the millions of people who count on them. Now, we're looking for a talented and compassionate Part-Time Customer Service Advisor to join our team and help us make a difference in the lives of our customers.
About arenaflex
arenaflex is a dynamic and innovative company that's dedicated to delivering exceptional customer experiences. With a strong focus on technology and a passion for problem-solving, we're constantly looking for ways to improve and innovate our services. Our team is made up of talented and dedicated individuals who are passionate about making a difference in the lives of our customers. If you're looking for a challenging and rewarding role where you can grow and develop your skills, then arenaflex is the perfect place for you.
Job Summary
As a Part-Time Customer Service Advisor with arenaflex, you'll play a critical role in helping our customers resolve their post-purchase needs. You'll be responsible for handling high-volume calls, providing exceptional customer service, and using your problem-solving skills to find quick solutions to customer issues. If you're passionate about providing exceptional service and helping customers, then this is the perfect opportunity for you.
Key Responsibilities
As a Part-Time Customer Service Advisor with arenaflex, your key responsibilities will include:
- Handling inbound calls from customers with inquiries about their recent purchases
- Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Using your problem-solving skills to find quick solutions and resolve any issues
- Helping to de-escalate frustrated customers with empathy and professionalism
- Occasionally assisting with upselling or cross-selling when appropriate and necessary
What We're Looking For
We're looking for a compassionate and patient individual with excellent communication and soft skills. You'll need to be a strong problem-solver with a knack for de-escalating upset customers. Experience in customer service or call centers is a plus, but not required – training will be provided. If you're a team player who thrives in a high-volume, fast-paced environment, then we want to hear from you.
Why You'll Love Working with Us
As a Part-Time Customer Service Advisor with arenaflex, you'll enjoy the flexibility of working from home in your secured workspace. You'll also have the opportunity to earn performance-based bonus incentives to reward your hard work and success. Our team environment is supportive and collaborative, with people who have your back. If you're looking for a role that offers flexibility, rewards, and a supportive team, then this is the perfect opportunity for you.
Requirements
To be considered for this role, you'll need to meet the following requirements:
- Be at least 18 years old
- Have a High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months of experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
We're an Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for People with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now
If you're passionate about providing exceptional customer service and helping customers, then we want to hear from you. Apply now to become a Part-Time Customer Service Advisor with arenaflex and join a team that's as passionate about technology as you are. Apply for this job Apply for this job