Patient Financial Services Rep

Company Trajectory RCS joined the MedHQ family in 2024 after enjoying 10 years as a well-established revenue cycle company with an annual growth rate of 40% to 50% and 150 employees. Together they now serve small hospitals, physician groups, ambulatory surgery, and outpatient centers nationwide by optimizing. healthcare cash flow through integration of both business office processes and clinical documentation. MedHQ, LLC, is a fast growing, leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97% long-term, client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all excellent customer service. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company. The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services. For additional detailed information please review www.medhq.com and www.trajectoryrcs.com

Job Summary

As a Patient Financial Services Representative at Trajectory, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries and payment processing. In this role, you will handle inbound calls, assist patients with their financial concerns, and ensure a seamless revenue cycle management process. Fluency in both English and Spanish is required to serve our diverse patient base.

Key Responsibilities

1. Patient Interaction

   • Professionally handle inbound calls from patients regarding their medical bills and financial matters.
   • Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care.

2. Billing and Payment Processing

   • Collect payments over the phone, ensuring accurate recording and documentation.
   • Assist patients in setting up payment plans, as needed.

3. Explanation of Benefits (EOB) Interpretation

   • Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges.
   • Provide clarification on any discrepancies or questions related to EOBs.

4. Claims Research and Resolution

   • Investigate and research claims that require further attention, such as denied claims or billing disputes.
   • Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently.

5. Bilingual Communication

   • Communicate fluently in both English and Spanish to serve our diverse patient population effectively.

6. Documentation and Reporting

   • Maintain detailed and accurate records of all patient interactions, payments, and resolutions.
   • Generate reports as required to track and analyze billing and collection trends.

7. Compliance and Regulations

   • Stay up-to-date with healthcare billing regulations and compliance standards.
   • Ensure all interactions and processes adhere to HIPAA guidelines.

8. Customer Service Excellence

   • Strive for first-call resolution and maintain high levels of patient satisfaction.
   • Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns.

Qualifications

• High school diploma or equivalent; some college coursework in a related field is a plus.
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year.
• Bilingual proficiency in English and Spanish is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in using computer applications and billing software.
• Ability to handle confidential information with discretion.
• Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.

Benefits

• Employer sponsored Major Medical
• Employer sponsored Dental
• Employer sponsored Vision
• Accidental Death and Disability insurance
• Short term disability
• 4.5% 401K matching
• Flexible spending account
• Generous paid time off
• True opportunity for advancement

If you are a dedicated and compassionate individual who is fluent in both English and Spanish, with a passion for helping patients navigate their medical billing challenges, we encourage you to apply for the Patient Financial Services Representative position at Med HQ. Join us in making a difference in patients' lives by ensuring their financial healthcare journey is as smooth as possible.

This job is remote. **Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over spnsorship of an employment visa at this time.