IT Field Engineer (Birmingham)

IT Technical Engineer – Field Based

Focus Group

Home Based (Birmingham) with frequent travel across the West Midlands area

Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k)

If you're the kind of engineer who gets bored sitting at a desk — this one's for you.

Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.

The Role

Based from home in the Birmingham area, you'll be the face of Focus Group across the West Midlands region — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.

No two days are the same. That's the point.

What You'll Be Doing

Installing and configuring IT solutions across Windows, Azure, networking, and telephony

Delivering onsite and remote support for SME to enterprise customers across the South West

Leading fault resolution for time-critical hardware and service failures

Playing a key role in multi-technology, multi-site project delivery

Auditing and documenting client infrastructure with precision

Collaborating with Project Managers, Service Desk, and 3rd Line Engineers

What We're Looking For

✅ Solid hands-on experience in IT support or delivery

✅ Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365

✅ Experience with cloud technologies — Azure, Intune, SharePoint

✅ Networking fundamentals — firewalls, routers, switches, wireless

✅ A troubleshooter at heart — tenacious, solution-focused, loves a challenge

✅ Full UK driving licence (essential)

Bonus Points For

⭐ Previous MSP experience

⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)

What You'll Get

Up to £35,000 base salary

Company van provided

⏰ Overtime and on-call allowances

Clear progression routes — Team Leader, Solutions Engineer and beyond

The backing of a $1bn technology business with real momentum

Why Focus Group?

We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work.

If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places — we'd love to hear from you.

Home based – Birmingham area | Regular travel across the Yorkshire