Business Transformation Consultant

We are seeking a Business Transformation Consultant who can help bridge the gap between strategy and execution. Someone who enjoys solving problems, working with clients, and bringing structure to ambiguity.

This is not a pure project manager role. Instead, this person will partner closely with senior leaders and program managers to understand client needs, design and improve processes, support change and adoption and contribute to implementation success. You’ll play a critical role in helping clients move from “we’re not sure what we need” to “this works.”

About Us

MSS Business Transformation Advisory (MSSBTA) stands as a distinguished management consulting firm rooted in Phoenix, Arizona. Our core purpose revolves around empowering enterprises to extract optimal value from their technology and business ventures.

For the seventh consecutive year, we proudly hold the accolade of being ranked as a Top Company to Work for in Arizona.

Experience the harmony of work and life as our local roots enable our team members to flourish, make meaningful contributions, and nurture their families right within the heart of the community they passionately serve.

What You’ll Do

• Facilitate discovery sessions, workshops, and stakeholder conversations to understand client needs and challenges
• Analyze current-state processes and identify opportunities for improvement and optimization
• Design future-state workflows and operational solutions that align people, process, and technology
• Support implementation efforts by ensuring alignment between business needs, system capabilities, and user adoption
• Develop and support change management activities including communications, training, and stakeholder engagement
• Partner closely with project managers and senior consultants to solve problems as they arise during implementation
• Translate ambiguity into clear, structured approaches and actionable deliverables
• Act as a thought partner to clients, helping them move from uncertainty to clarity and execution
• Contribute across multiple projects, bringing flexibility and adaptability to varying client needs

What You’ll Bring

• Able to take initiative, work independently, and navigate ambiguity with confidence
• Demonstrated ability to think critically, analyze situations, and develop practical solutions
• Experience in business analysis, operations, process improvement, change management, or similar
• Comfortable working across different types of projects, clients, and problem spaces
• Strong written and verbal communication with the ability to facilitate discussions and present ideas clearly
• Ability to work effectively with cross-functional teams and build strong client relationships
• A genuine desire to learn, grow, and expand skillsets across multiple disciplines

Preferred Qualifications

• Experience in process improvement methodologies (Lean, Six Sigma, or similar)
• Exposure to organizational change management (Prosci or similar frameworks)
• Experience supporting system or operational implementations
• Familiarity with human-centered design, customer experience, or service design concepts
• Experience in consulting environments or client-facing roles
• Public sector experience is a plus

Location & Travel

• Remote position; Phoenix-based preferred; open to remote candidates with the expectation of occasional travel (approximately 10–15%) for client needs and attendance at company meetings 2–3 times per year

What Awaits You Here

• Join our purpose-driven team, dedicated to empowering our clients' triumphs and accomplishments.
• Culture That Counts: Immerse yourself in an extraordinary company culture that's more than just work – it's a collaborative, vibrant community.
• Gain direct access to clients without the hassle of extensive travel commitments.
• Embrace Flexibility: Choose between our Phoenix office, the comfort of remote work, or the perfect balance in a hybrid setup.
• Thrive in a Nurturing Environment: Immerse yourself in a work atmosphere that propels constant evolution, both in terms of professional and technical acumen.
• Your Growth Matters: We're committed to your journey. Invest in yourself through our tuition reimbursement, coaching, training, certifications, and an array of continuous learning avenues.
• Comprehensive Benefits: Enjoy peace of mind with 100% employer-sponsored benefits encompassing medical, dental, vision, short-term and long-term disability coverage.
• Time for You: Relish in a generous 20 days of paid time off, complemented by 9 paid holidays.
• Financial Security: Secure your future with our ESOP and 401K offerings, setting you on the path to financial well-being.
• Give Back: Engage in volunteer opportunities that allow you to contribute to causes close to your heart.

If you're an adaptable, intuitive problem solver with a diverse skill set and a proven history of leading teams to success, this role may be your ideal opportunity. Join our dynamic team and contribute to shaping the future of our clients' businesses.

Visit our website www.mssbta.com