E-Boutique Manager
Who is L’Oréal? L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay. For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility. The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! In our journey, we are looking for talented individuals who can lead us on this mission. Would you like to be a part of the adventure? Why join us? Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential. We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget. What will you do? The e-Boutique Manager within the LUXE Division is responsible for the end-to-end performance of an online store, ensuring a seamless and premium digital shopping experience that mirrors the quality of a physical boutique. In a L'Oréal context, this role typically sits within the Digital Commerce / Direct-to-Consumer (DTC) function. You are expected to manage the following: Monitor key KPIs: traffic, conversion rate, average order value (AOV), return rate, customer acquisition cost (CAC) Conduct A/B testing on pages, banners, and promotional mechanics Generate regular performance reports and actionable insights Drive revenue targets and contribute to P&L accountability Manage product catalogue: listings, descriptions, images, pricing, and availability Plan and execute online merchandising strategies (product placement, featured collections, promotional banners) Ensure product pages are optimized for conversion (copy, SEO, UX) Coordinate with supply chain on stock levels and product launches Collaborate with marketing teams to deploy digital campaigns (launches, promotions, seasonal events) Brief creative teams on assets needed for the site Oversee end to end customer journey: browsing, checkout, delivery, returns Manage or coordinate customer service function specific to online shoppers Monitor and act on customer reviews and satisfaction scores Implement personalization strategies (recommendations, loyalty programs) Manage e-commerce platforms (Salesforce Commerce Cloud, Shopify, SAP, Commerce etc) Who are we looking for? 5–8 years in e-commerce, digital retail, or digital marketing Bachelor's/Master's in Business, Marketing, Digital, or Engineering E-commerce platforms, Google Analytics / Adobe Analytics, CMS tools, basic HTML Strong data literacy, KPI-driven mindset Understanding of P&L, pricing, promotional mechanics L’Oréal Competencies Innovator Strategist People Developer Integrator Entrepreneur L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law. Apply To This Job