Experienced Customer Service Representative – Augusta, GA Location

Join arenaflex, a leading provider of financial services, as a Customer Service Representative in our Augusta, GA location. As a vital member of our Store Operations team, you will play a key role in delivering exceptional customer experiences, building relationships, and driving business growth. If you're passionate about customer service, have a strong work ethic, and are eager to launch your career, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and innovative company that has been serving the financial needs of individuals and communities for over two decades. With a strong presence in 13 states and over 800 locations, we pride ourselves on providing accessible and affordable financial solutions to those who need them most. Our commitment to customer satisfaction, community involvement, and employee development sets us apart from the competition.

Job Summary

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, building relationships, and driving business growth. Your primary focus will be on providing personalized service to customers, addressing their financial needs, and promoting arenaflex's products and services. You will work closely with our Store Operations team to ensure seamless customer interactions, maintain accurate records, and meet performance standards.

Key Responsibilities

* Provide exceptional customer experiences throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Essential Qualifications

* High school diploma or equivalent

• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Experience in check cashing, document verification, and/or money order processing

• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your professional and personal growth. Our benefits include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment
• A relaxed, business casual dress code that includes jeans and sneakers!

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your career. Our performance-based career advancement program provides opportunities for professional growth and development, and our Educational Reimbursement Program helps you pursue higher education and certifications.

Work Environment and Company Culture

Our Augusta, GA location is a dynamic and fast-paced environment that requires strong communication and interpersonal skills. As a Customer Service Representative, you will work closely with our Store Operations team to deliver exceptional customer experiences and drive business growth. Our company culture is built on a foundation of respect, inclusivity, and teamwork, and we're committed to providing a safe and supportive work environment for all employees.

Compensation and Perks

We offer a competitive salary and benefits package, including a comprehensive new hire training program, access to a robust learning management system, and performance-based career advancement opportunities. Our benefits package also includes multiple coverage choices for medical insurance, a traditional 401(k) and Roth 401(k) Retirement plan, and voluntary benefits such as dental, vision, and short-term disability plans.

How to Apply

If you're passionate about customer service, have a strong work ethic, and are eager to launch your career, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees, and we celebrate the diversity of our team members. Apply for this job