Client Experience Advocate

Benefits:

• Bonus based on performance
• Flexible schedule
• Training & development

A growing, national facial aesthetics practice is seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This is a remote, consultative sales role focused on relationship-building, guidance, and follow-through. No medical or cosmetic or plastic surgery experience is necessary The Advocate represents our physicians during early conversations, helping individuals feel informed, confident, and ready to schedule a no-obligation consultation. While this role is non-clinical and does not involve discussing medical details or procedures, it plays a key role in motivating and guiding individuals toward the next step. This is not a scripted call-center position. Successful Advocates are confident, emotionally intelligent communicators who can build trust quickly and guide conversations toward clear outcomes. Professionals from teaching, coaching, advising, and other consultative backgrounds have performed especially well in this role. Core Responsibilities·       Engage with prospective patients by phone as the initial point of contact·       Build trust-based relationships through thoughtful, one-on-one conversations ·       Use open-ended questions and active listening to understand goals, concerns, and readiness ·       Educate individuals on the consultation process and next steps (non-clinical only) ·       Inspire confidence and excitement around scheduling a consultation, without pressure ·       Manage inbound, form-based leads and conduct outbound follow-up (no cold calling) ·       Maintain accurate documentation and follow-up in the CRM system ·       Demonstrate resilience and consistency across varied conversation outcomes Ideal Personality & Skills·       Confident, emotionally intelligent communicator·       Consultative, relationship-driven, and outcome-aware ·       Comfortable guiding conversations toward next steps ·       Patient, empathetic, and respectful when discussing personal topics ·       Resilient and adaptable when outcomes are not immediate ·       Organized, reliable, and self-motivated in a remote environment Background & Experience·       Proven success in consultative or relationship-based sales, advisory, or client-facing roles·       Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position ·       Comfortable conducting meaningful conversations by phone rather than using scripts ·       Experience with CRM or client management tools preferred ·       Healthcare or aesthetics experience is not required but helpful; training will be provided Compensation & Benefits·       Competitive hourly base pay·       Performance-based incentives tied to completed consultations ·       Fully remote position ·       Ongoing training and development ·       Supportive, physician-led organization Equal Opportunity Statement We are an equal opportunity employer and value diverse backgrounds, experiences, and perspectives. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

This is a remote position.

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