Manager, Renewal Operations

At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly.

The Manager, Renewals Operations reports to the VP, Customer Success and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals motion that protects and expands ARR through accurate, timely, and compliant execution of software renewals.

This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer base. Success in this role requires a strong operational mindset, comfort with standardized workflows, and the ability to drive outcomes in an environment where automation, segmentation, and repeatability are critical.

This is not a Customer Success role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, commercial governance, and throughput at scale, partnering closely with Customer Success, A/R, Sales, and Systems teams to ensure clean handoffs and predictable outcomes.

Key Responsibilities

• Lead, coach, and scale a renewals operations team supporting a high-volume SMB customer portfolio
• Own operational KPIs including on-time renewals, renewal rate, uplift execution, backlog management, and exception handling
• Drive a tech-touch renewals model, leveraging automation, segmentation, and standardized playbooks rather than bespoke customer engagement
• Ensure accurate contract execution, pricing adherence, and renewal compliance across all assigned accounts
• Manage escalations related to process breakdowns, commercial disputes, and execution risk (not long-term customer strategy)
• Design and optimize renewals workflows to improve cycle time, data quality, and forecast reliability
• Implement and govern structured annual increase programs across eligible accounts
• Identify systemic renewal risk patterns and partner cross-functionally to eliminate root causes
• Partner with Customer Success and Sales to clearly define ownership boundaries and ensure frictionless handoffs
• Produce operational reporting and insights that inform leadership decision-making
• Run a disciplined performance management cadence including team meetings, metric reviews, and individual coaching

Competencies

Qualifications

Why Advantive?

• Culture of Growth: We don’t hire to fill seats—we hire to develop talent. You’ll be supported like an athlete, coached like a leader, and challenged like a builder.
• Career Acceleration: Many of our best leaders started in frontline roles like this one. We believe in moving fast and promoting from within.
• Real Impact: You’re not a cog in the machine here. Your work helps real businesses that keep supply chains, manufacturing lines, and entire industries running.

Advantive is an equal opportunity employer. We are committed to equal employment regardless of race, color, ethnicity, ancestry, religion, sex (including pregnancy, sexual orientation, or gender identity or expression), national origin, age, disability, veteran status, or other class protected by applicable law. All qualified applicants will receive consideration for employment without regard to these characteristics. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a fair and inclusive hiring process.