Account Manager, Production
About Nen Creative
Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands, products, and stories that fuel their growth.
Since 2022, we've partnered with some of the world's top founders and institutions including Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, the University of Pittsburgh, Somethings, Mantis VC, Spur, Flora, and more.
We're growing fast and looking for great people to join us.
About the Opportunity
We're looking for an Account Manager, Production to be the first point of contact for incoming clients and the connective tissue between them and our creative team. This role sits at the intersection of client relationships and production — you'll guide prospects from initial inquiry through scoping and close, then maintain the relationship to drive repeat business and referrals.
You have a background in film or production, which means you can speak credibly about timelines, deliverables, and creative process from day one. You're organized, personable, and care deeply about the client experience. This is a remote role.
What You'll Do
Client Intake & Conversion
Own the inbound lead pipeline — respond quickly, qualify opportunities, and guide prospects through the decision process
Lead discovery calls to understand client goals, scope projects accurately, and set clear expectations
Prepare proposals and scopes of work in collaboration with creative leadership
Close new business and hand off seamlessly to the creative producer and production team
Account Management
Serve as the primary point of contact for all pricing questions, scope changes, and contract matters
Build and nurture client relationships that generate repeat business and referrals
Develop and maintain the sales playbook, proposal templates, and client-facing collateral
Proactively request client reviews, testimonials, and flag clients who are strong candidates for case studies
CRM & Pipeline
Own the health of the CRM — keep pipeline data accurate, up to date, and actionable
Track and report on key sales metrics including conversion rates, lead sources, and deal velocity
Ensure all client and deal records are maintained accurately in Airtable and our CRM
Production Handoff & Coordination
Collaborate with producers and creatives to ensure project scopes are realistic and resourced correctly
Flag scope creep or misaligned expectations early and resolve them before they reach the production team
Identify process gaps and propose improvements to how we intake, scope, and close clients
What We're Looking For
2–4 years of experience in a producer, account management, business development, sales, or growth role — ideally at an agency, production company, or creative studio
Background in film, video, or content production is a strong plus — you understand how shoots, edits, and creative timelines actually work
Natural communicator — you're warm, clear, and clients feel confident in your hands
Highly organized — you can manage multiple active deals and client relationships simultaneously
Self-directed and proactive — you surface problems before they become fires
Comfortable working independently in a remote environment
Strong written English and attention to detail