Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data- driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• We are looking for a Business Intelligence Analyst to help design and delivery of our enterprise Business Intelligence reporting and dashboard solutions.
• Typical engagements include campaign reporting, KPI and benchmark analysis, and end-to-end development, automation and production of marketing and business dashboards for clients.

Key Responsibilities

• Owns hands-on improvement of key KPIs (CSAT, productivity, quality, etc.), not just reporting on them
• Designs and runs small pilots and experiments to test changes in training, staffing, or processes
• Measures before-and-after impact to see what actually moves outcomes
• Uses data (SQL, Excel, Tableau/BI tools) to drive real operational decisions
• Applies basic statistical or modeling techniques (Python a plus) to validate results
• Brings a Lean / Six Sigma mindset to identify waste and improve workflows
• Stays close to the business, partnering with operations to fix real problems—not just analyze them

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Data Analytics, Math or a related technical field.
• constraints, triggers, views, stored procedures and functions, packages, and types
• Experience with Tableau Desktop/Server based on dashboard development
• Strong business analysis skills and project management skills
• Knowledge of relational databases, database structure/design and SQL query writing.
• Experience with large BI/Data Warehouse projects
• Experience working with different data sources (Oracle/SQL Server/Flat file/Excel), extracting, manipulating with the data and loading into databases
• High level of proficiency in Excel (formulas, pivot tables)
• Knowledge of PowerBI, Alteryx and other BI tools preferred
• Highly analytical problem solver
• Ability to multi-task, understand and be responsive to internal/external client needs, and work under tight deadlines
• Excellent communication, interpersonal, and teamwork skills
• Fully capable to work independently and be self-directed in their role
• Demonstrate a desire to remain current with industry technologies and standards
• 10-15% travel requirement

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• 100% Remote Work
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more….

Equal Opportunity Employer / M / F/ H / V