Operations Specialist Associate

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

This role will have the opportunity to work alongside a team growing a high-value product in the Finance space, reporting to the Senior Director of Operations directly and having cross-functional exposure to Sales, Account Management, Product and Technical teams- a great learning opportunity to be at the center of it all. You will work externally with our Lender-partners and gain exposure to that industry.

Responsibilities

• Vet contractors and evaluate fraud risks.
• Submit contractor applications to multiple lenders and track progress.
• Manage Salesforce cases that support expansion of existing business.
• Perform recurring compliance audits (licenses, re‑vetting, documentation).
• Communicate with lenders to obtain missing or clarifying submission details.
• Collaborate internally with Sales and Account Management.
• Identify and implement process improvements and automation opportunities.

Requirements

• Bachelor’s degree in Accounting, Finance, Economics or similar
• 1+ years of Accounting or Operations experience
• Salesforce, Excel aptitude required
• Ability to work autonomously and problem-solve
• Attention to detail and ability to spot risk
• Understanding of the Lending space a plus

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

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