Enterprise Customer Success Manager
About the Role:
As an Enterprise Client Success Manager, you'll manage a Book of Business consisting of Enterprise and larger spend Mid-Market Accounts. You will act as the primary point of contact and advocate for your clients. You'll be required to help clients onboard, train, consult, and drive best practices. With a coordinated effort from our Account Executive team, you'll work to expand and grow your Book of Business. Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business.
What You’ll Do:
- Drive retention and growth within your Book of Business
- Primary Contact for onboarding, implementing, and training BoB
- Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
- Comfortable training/presenting to large teams
- Ability to proactively understand client needs and respond accordingly
- Successfully manage and overcome client objections
- Help monitor and respond to client requests through Chat
- Consistently log activities as well as update/maintain account info in CRM
- Create necessary training materials specific to your client's needs
- Can work remotely (long-term) and self-manage
- Travel 10-20% domestic and internationally
What We’re Looking For:
- BA/BS Preferred
- 5+ years experience in Client Success or Account Management within B2B SaaS
- Excellent level of accuracy and attention to detail
- Outstanding communication skills - through chat, email, phone, and in-person
- Comfortable articulating software and engaging with executives (VP and C-Level Execs)
- An understanding of the different sales roles/positions within an organization
- Experience working with cross-functional teams (Sales, Product, Marketing)
- Successful track record managing a Book of Business (Growth as well as Retention)
- Driven, self-motivated, enthusiastic and have a “can-do” attitude
- Access to a quiet and enclosed working environment with a fast internet connection
Join Consensus and enjoy a robust benefits package designed with your well-being in mind:
- Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
- Retirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions.
- Family First: We offer paid parental leave, so you can prioritize what matters most—your family.
- Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh. Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
- Flexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
- Grow with Us: Participate in our professional development program to expand your skills and advance your career.
- Give Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.