[Remote] Technical Implementation Specialist (Contract, Remote)
Note: The job is a remote job and is open to candidates in USA. ClassDojo is dedicated to providing every child with an education they love, connecting K-12 teachers, children, and families through their flagship app. The Technical Implementation Specialist will ensure accurate data integrations with districts, facilitating the setup of ClassDojo for schools and collaborating with various teams to maintain project timelines and data quality.
Responsibilities
- Work with district IT teams from start to finish to ensure that from initial set-up to rollout of rostering with ClassDojo, allowing teachers and school leaders can seamlessly set up their school in ClassDojo
- Review data from districts and ensure it matches the needs and formatting of end customers
- Work with district IT stakeholders to investigate and correct any issues in the data received
- Collaborate closely with your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions
- Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
- Execute a strong quality assurance processes
Skills
- At least 1 year of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
- Proven experience in data cleaning and quality checking
- Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
- Strong written and verbal communication skills
- High empathy and emotional intelligence working with busy district IT team members and leaders
- Experience in edtech or working on products for kids or educators
- Ability to learn new technology and products quickly
- Familiarity with using tools such as: Asana, Google Sheets/Excel, Notion, and Zendesk
- Must be located in the US
- Experience working with Edlink, ClassLink, or Clever
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