LATAM Sales Operations Coordinator (Bilingual)
Rehlko is a global leader in energy resilience with over 100 years of experience. The LATAM Sales Operations Coordinator (Bilingual) will act as a liaison between distributors and the factory, ensuring timely order processing and customer satisfaction.
Responsibilities
- Quickly and accurately process incoming orders. Order processing includes tasks such as checking the bill of material for factory changes, holding quote pricing and discounts, setting lead times for delivery, and setting up the order to reflect the customers’ shipping and billing preferences
- Create deliveries and shipments when system does not generate or require consolidation. Create air shipments
- Maintain the orders pending processing list, production note updates, customer inquiry logs, shipping status reports, complaint tracking reports and any other assigned reports
- Resolve invoice issues such as credit requests and customer deductions promptly
- Learn to look up and use sales order, schedule, production, shipping, and invoice information in QAD
- Follow up at least weekly on all assigned distributors’ open orders and provide distributors with timely updates about order status changes
- Understand and use customer service reference documents including product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports
- Administer policies that govern pricing, order entry, order change, order status inquiry, and any other policy that relates to the Sales Administration Department
- Learn the responsibilities of coworkers to back them up in their absences
- Perform other related duties as assigned
Skills
- 1-3 years minimum experience in business training, customer service, sales, or quality
- Spanish and English with proficiency in customer communications skills, both written and oral required
- Must have computer skills in Microsoft Suite programs and QAD preferred
- 2 years' experience in customer support of industrial products preferred
- Global operations experience, LATAM preferred
- Bachelor's degree preferred
Benefits
- Competitive salary
- Health
- Vision
- Dental
- 401(k) with Rehlko matching
- And more
Company Overview