[Remote] Website Product Coordinator
Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee benefits solutions. The Website Product Coordinator will enhance the digital presence of MMA by supporting website compliance, optimizing online platforms, and collaborating with cross-functional teams to improve user engagement and lead conversion.
Responsibilities
- Support website compliance, site consolidation, and optimization of our online presence across digital platforms
- Assist with collecting and translating business requirements, managing workflows, and conducting thorough site testing for monthly deployments
- Troubleshoot website and platform issues, partnering with web developers and the Digital Marketing team to resolve them
- Monitor Core Web Vitals, performance metrics, and technical SEO to identify issues and improve site health
- Communicate site changes, downtime, bugs, and resolutions to the appropriate stakeholders
- Train internal teams on content authoring best practices and document new features after development releases
- Clearly explain complex digital concepts to colleagues with different levels of technical expertise
- Continuously learn through hands-on work and collaboration with cross-functional teams and external partners
- Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stay, visits to other operating companies
Skills
- Bachelor's degree in marketing, computer science, business or related area, or equivalent work experience
- 1-3 years of website experience, with foundational knowledge of HTML, CSS and JavaScript
- Strong interpersonal skills with the ability to collaborate effectively with team members and stakeholders
- Experience using ticketing systems such as ADO, JIRA, or ServiceNow
- Exposure to web analytics tools (Google Analytics, Adobe Analytics) and data to drive decisions, identify opportunities, and validate the success of site changes/enhancements
- Experience with web accessibility standards
- Proven track record of effectively managing multiple projects/tasks of varying complexities in a fast-paced, deadline-driven environment
- Specific experience with Adobe Experience Manager CMS, a major plus
- Familiarity with A/B testing and optimization tools (Adobe Target, Optimizely), site performance and vitals monitoring tools (Google Search Console, Google Lighthouse), and tag management systems (Google Tag Manager, Adobe Launch)
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview
Company H1B Sponsorship