[Remote] Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)
Note: The job is a remote job and is open to candidates in USA. Law Offices of Robert S. Gitmeid & Assoc. PLLC is a consumer protection law firm located in New York City, dedicated to providing legal representation to consumers facing challenges from creditors. They are seeking a full-time Bilingual Legal Customer Service Representative to manage client interactions, support attorneys in litigation-related matters, and provide administrative assistance in a fast-paced environment.
Responsibilities
- Manage a high-volume of client interactions within a structured call center environment
- Use of Sales*f*orce CRM software to facilitate the process of responding to clients concerns via phone
- Working with collections agencies via phone to obtain documentation of settlements
- Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria
- Uploading these documents to our system
- Other ad hoc tasks as needed
Skills
- Minimum of 1-year office support experience
- Possess superior organizational and time-management skills
- Must be computer literate: Ability to easily learn the Firm's case management software
- Highest ethical standards and professional integrity
- Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
- Fluent in Spanish
- Experience with Salesforce a plus
Benefits
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
Company Overview